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acronis stop backing up VM without any error

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We use Acronis All-in-one Appliance for Vmware and linux appliance (agents). We just updated to version 12.5.13400 two days ago. Today, we noticed that Acronis stopped to backup some of the VMs since two days ago. However, when we looked at the status under devices, all of them are showing "OK" but the last backup was Jun 24 (two days ago). Also, there were none showing error. I attached the log from one of the agent appliance which has all backup stopped.

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20190626-agent-logs.zip 34.87 KB
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Hello Comwave IT,

According to the activity log, backups are running for this machine. Could be a synchronization issue with the task statuses. Please report this issue via support ticket, so that our engineers can start investigation.