The activity has failed due to a restart of the service.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 0

Acronis Backup 12.5 running on Windows Server 2012 R2 with all Windows Updates.

On a clean hard drive (partitioned, formatted) backup will run maybe for 1 or 2 days and then will fail with this error. In order to get the backup working on this drive again, need to remove all backups from the drive (Format).

I have confirmed the service is running with correct permissions.

Contents of the Activity Log:

2017-07-17 23:00:08:642 6104 I0135003A: User is running command. Command=Backup plan 'KCCHOST'; User=; clientProfileID=; clientSessionID=220CD675-D350-4E78-9FEC-F3C43E061B77
2017-07-17 23:00:10:726 812 I0135003A: User is running command. Command=Backing up; User=; clientProfileID=; clientSessionID=220CD675-D350-4E78-9FEC-F3C43E061B77
2017-07-17 23:00:10:772 812 I00000000: I00000000: Backup Inclusions list:

2017-07-17 23:00:10:773 812 I00000000: I00000000: Data (D:)

2017-07-17 23:00:10:773 812 I00000000: I00000000: Windows Server 2012 R2 (C:)

2017-07-17 23:00:10:773 812 I00000000: I00000000: System Reserved

2017-07-17 23:00:10:774 812 I00000000: I00000000: Archive: F:\KCCHOST\\KCCHOST-F0C65880-3B07-462F-AAA8-A398C59D9880-5D72DC07-D629-463B-B990-A4A3FDEA9E84A

2017-07-17 23:00:11:455 812 I00000000: Using ar_io_local to open '\\?\F:\KCCHOST\' with token 0000000000000000
2017-07-17 23:00:11:483 812 I00000000: Create Full Backup From Disk '1'To file file:F:\KCCHOST\KCCHOST-F0C65880-3B07-462F-AAA8-A398C59D9880-5D72DC07-D629-463B-B990-A4A3FDEA9E84A.tibxCompression NormalExclude Files matching maskMatch criterion *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...Ask for the first media No
2017-07-17 23:00:14:613 812 I000101F8: Pending operation 162 started: 'Saving partition structure (Hard disk 1)'.
2017-07-17 23:00:14:654 812 I000101F8: Pending operation 165 started: 'Creating partition image (System Reserved ())'.
2017-07-17 23:00:25:557 812 I000101FA: Locking partition F:...
2017-07-17 23:02:44:789 812 I000101F8: Pending operation 165 started: 'Creating partition image (Windows Server 2012 R2 (C))'.
2017-07-17 23:10:39:604 812 I000101F8: Pending operation 165 started: 'Creating partition image (Data (D))'.
2017-07-17 23:24:33:792 812 E000101F6: Error 0x101f6: Operation with partition 'F:' was terminated.
|
| trace level: error
| channel: tol-activity#F881F69E-2857-410F-BA3B-C0AB5888B54D
| line: 0xa164035b3ff39298
| file: k:\7048\processor\diskadm\da_commit.cpp:338
| function: DaProcessor::CommitImpl::OnDaError
| $module: disk_bundle_vsa64_7048
|
| error 0x4000d: The file is corrupted.
| line: 0x5ed2d076c4684608
| file: k:\7048\core\resizer\archive3\archive3_api.cpp:50
| function: resizer::Archive3Error
| $module: disk_bundle_vsa64_7048
|
| error 0x70034: data is corrupted: CRC mismatch or internal data structures mismatch
| line: 0x30ba355f9fd4ff2c
| file: k:\7048\core\resizer\archive3\utils.cpp:219
| function: `anonymous-namespace'::ArchiveWriterImpl::Write
| function: archive_stream_write
| code: 0x138b
| $module: disk_bundle_vsa64_7048
2017-07-17 23:24:38:550 6104 E01350001: Error 0x1350001: The activity has failed due to a restart of the service.
| trace level: error
| channel: tol-activity#6AB41555-73DF-4A5F-A1BE-DDBECEF3BE8D
| line: 0x7564da35b0f1eaf2
| file: k:\7048\enterprise\common\tol\activity_workshop.cpp:88
| function: Tol::BaseRepairConditions::Result
| $module: mms_vsa64_7048
2017-07-17 23:24:38:551 6104 E01350016: Error 0x1350016: TOL: Failed to execute the command. Backup workflow
| trace level: error
| channel: tol-activity#6AB41555-73DF-4A5F-A1BE-DDBECEF3BE8D
| line: 0x8d165e86fb81959b
| file: k:\7048\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: mms_vsa64_7048
|
| error 0x1350016: TOL: Failed to execute the command. Backup workflow
| line: 0x8d165e86fb81959b
| file: k:\7048\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: gtob_backup_command_addon_vsa64_7048
|
| error 0x1490002: Step 'Backup' has failed.
| line: 0x8edc81ea38faba77
| file: k:\7048\enterprise\managers\gtob\backupers\backup_command\impl\backup_workflow_command.cpp:619
| function: `anonymous-namespace'::BackupWorkflowCommand::ProcessWorkflowSteps
| TraceLevel: 0x1
| StepType: 0x2
| $module: gtob_backup_command_addon_vsa64_7048
|
| error 0x1350016: TOL: Failed to execute the command. Tol::IsolateCommand
| line: 0x8d165e86fb81959b
| file: k:\7048\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 4504F8D4-2727-42AB-BB4F-A42EDBB790A0
| $module: mms_vsa64_7048
|
| error 0x1350001: TOL: Process 'service_process.exe' has failed.
| line: 0x997a6f2085ead06d
| file: k:\7048\enterprise\common\tol\isolate_command\isolate_command.cpp:79
| function: Tol::`anonymous-namespace'::DisconnectCallback::OnDisconnected
| $module: mms_vsa64_7048
2017-07-17 23:24:38:585 6104 E0135003D: Error 0x135003d: Command has failed. Command=Backup plan 'KCCHOST';
| trace level: error
| channel: tol-activity#6AB41555-73DF-4A5F-A1BE-DDBECEF3BE8D
| line: 0x4a8728dc8a1c95a1
| file: k:\7048\enterprise\common\tol\gating_activity.cpp:251
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: mms_vsa64_7048
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'KCCHOST'
| line: 0x8d165e86fb81959b
| file: k:\7048\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_vsa64_7048
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'KCCHOST'
| line: 0x8d165e86fb81959b
| file: k:\7048\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_vsa64_7048
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de2c
| file: k:\7048\enterprise\managers\gtob\protection\agent_engine\protect_command.cpp:218
| function: `anonymous-namespace'::ProtectCommand::SafeExecute
| $module: agent_protection_addon_vsa64_7048
|
| error 0x1350035: 2 activities have not succeeded. One of them is displayed.
| line: 0x2e7e9e174f1fb719
| file: k:\7048\enterprise\common\tol\replica\event_processor.cpp:110
| function: Tol::`anonymous-namespace'::CreateCumulativeError
| FailCount: 0x2
| $module: agent_protection_addon_vsa64_7048
|
| error 0x1350016: TOL: Failed to execute the command. Backup workflow
| line: 0x8d165e86fb81959b
| file: k:\7048\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: mms_vsa64_7048
|
| error 0x1350016: TOL: Failed to execute the command. Backup workflow
| line: 0x8d165e86fb81959b
| file: k:\7048\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: gtob_backup_command_addon_vsa64_7048
|
| error 0x1490002: Step 'Backup' has failed.
| line: 0x8edc81ea38faba77
| file: k:\7048\enterprise\managers\gtob\backupers\backup_command\impl\backup_workflow_command.cpp:619
| function: `anonymous-namespace'::BackupWorkflowCommand::ProcessWorkflowSteps
| TraceLevel: 0x1
| StepType: 0x2
| $module: gtob_backup_command_addon_vsa64_7048
|
| error 0x1350016: TOL: Failed to execute the command. Tol::IsolateCommand
| line: 0x8d165e86fb81959b
| file: k:\7048\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 4504F8D4-2727-42AB-BB4F-A42EDBB790A0
| $module: mms_vsa64_7048
|
| error 0x1350001: TOL: Process 'service_process.exe' has failed.
| line: 0x997a6f2085ead06d
| file: k:\7048\enterprise\common\tol\isolate_command\isolate_command.cpp:79
| function: Tol::`anonymous-namespace'::DisconnectCallback::OnDisconnected
| $module: mms_vsa64_7048

Tue, 07/18/2017 - 14:13
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi,

The problem is related to new (default) backup format v12 used in the backup plan in combination with the backup location (F:\ drive which appears to be external one). Some of such problems have been addressed in the upcoming Acronis Backup 12.5 Update 1 (ABR-133097), however the issue in your case might be different, so you should contact our support team for assistance.

The temporary workaround for the issue would be to use backup format v11: configure a new backup plan and set Backup Options->Backup format->Version 11. 

Thank you.

Wed, 07/19/2017 - 14:00
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Karl,

The current Update 1 (build #7970) addresses most of such problems and if you still have similar symptoms then likely there is a different root cause which needs to be investigated further with our support team involved.

Thank you.

Thu, 11/23/2017 - 09:04
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