After Upgrading from 11.7 to 12.5 Acronis backup does not work!
Hi Dear Team,
I pasted the output when I create to backup any machine.
I created a case last week to Acronis support team, I am still waiting them to solve this critical issue. because I do not have any backups for LAST WEEK.
Also I cannot see/modify/delete the backup plans before upgrade!!!
and can not create new ones.
>I need help ASAP
Error
DATE AND TIME
Jun 29, 2017, 10:11:05 AM
MODULE
309
MESSAGE
Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"1BBCDAC7-F48F-489F-92B4-E6842C0EC361","$module":"management_server_vsa64_7048"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::CreatePlan
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"1BBCDAC7-F48F-489F-92B4-E6842C0EC361","$module":"ams_backup_assistant_addon_vsa64_7048"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::CreatePlan
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"CE269480-C321-4FD6-9670-3EDD3CF9D5F4","$module":"management_server_vsa64_7048"}
Message: TOL: Failed to execute the command. Protecting
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"CE269480-C321-4FD6-9670-3EDD3CF9D5F4","$module":"ams_protection_addon_vsa64_7048"}
Message: TOL: Failed to execute the command. Protecting
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"41830509-FCA4-4B3A-9978-3D00462DE006","$module":"ams_protection_addon_vsa64_7048"}
Message: TOL: Failed to execute the command. Deploying backup plan
------------------------
Error code: 2
Module: 630
LineInfo: 0x750572590D9BC3F4
Fields: {"$module":"ams_protection_addon_vsa64_7048"}
Message: Cannot modify user profile.
------------------------
Error code: 13
Module: 627
LineInfo: 0xE839411589F18BA5
Fields: {"$module":"access_manager_vsa64_7048"}
Message: Access violation in module 'ams_protection_addon.dll' at line '0x750572590d9bc3f4', executable: 'ManagementServer.exe'.
------------------------
Error code: 22
Module: 627
LineInfo: 0x53CBDF900173A19C
Fields: {"ResourceType":"location","ResourceAddress":"bsp://123SANAL.abc.local/Backup","ProfileID":"32E95E91-39F4-6053-9CE4-0DA7E86C8B81","$module":"access_manager_vsa64_7048"}
Message: Failed to add account in user profile.
------------------------
Error code: 11
Module: 606
LineInfo: 0x2A0CF3E48ECE3369
Fields: {"path":"C:\\ProgramData\\Acronis\\AMS\\AccessVault\\config\\preferred","$module":"access_manager_vsa64_7048"}
Message: Cannot open file.
------------------------
Error code: 17
Module: 4
LineInfo: 0xF35F747B3B21F78B
Fields: {"path":"\\\\?\\C:\\ProgramData\\Acronis\\AMS\\AccessVault\\config\\preferred","function":"OpenFileW","$module":"access_manager_vsa64_7048"}
Message: The specified file does not exist.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F1
Fields: {"code":"2147942402","$module":"access_manager_vsa64_7048"}
Message: The system cannot find the file specified
Thank you so much for your answer Vasily.
I created new backup plan. it worked.
Other thing to solve is cannot see and modify the older backup plans. I see backup plans next to machine name (>devices>all machines>next backup) but I cannot see them under Plans>backup. it is not important for me older backup plans, I can delete them but I can't.
Have Great Day!
In reply to Hi,… by truwrikodrorow…
Hi Vasily:
I upgraded from 11.5 to 12.5 yesterday and I'm getting basically the same error.
Error code: 11
Module: 606
LineInfo: 0x2A0CF3E48ECE3369
Fields: {"$module":"access_manager_vsa64_7970","path":"C:\\ProgramData\\Acronis\\BackupAndRecovery\\MMS\\AccessVault\\config\\preferred"}
Message: Cannot open file.
Can I get a copy of the preferred file too? That download link you provided the other user requires a login now (guessing it expired).
Best regards,
James
Hi James,
Please see the "preferred" file attached here (the FTP link above indeed has expired) in .zip package. Still it's strange that you still see this problem since you're using Update 1 build already. Probably it's a specific combination of very old 11.5 build (since 11.5 there were multiple updates released) vs b. 7970 in 12.5.
Thank you.
Thank you! This appears to have resolved my problem.