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Applying retention rules - Internal error in library (Acronis Backup 12.5 Adv.)

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Hi,

Web Console service: v.12.5.3255
Backup management server: v.12.5.7970
Backup management console: v.12.5.2058

File backup to cloud gives "Internal error in library" during retention processing. We had a backup failure on the 24th due to network timeout. It's since then that the retention process has been failing.

Previous forum thread here implies a fix was planned for V12.

Is the solution to create a new cloud backup location or is a fix imminent?

 

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Comments: 7092

Hello Alan,

According to the information in our internal sources the fix for the issue (internal number ABR-140408) is expected to be introduced in the upcoming Update 2 (should be released in a couple of weeks).

Thankyou Ekaterina.