Backup error

Thread needs solution
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Beginner
Posts: 1
Comments: 1

Hi all,

I want to backup a remote (internal my lan) VM virtual machine in my pc with Acronis Backup 12.

I retrieve this errors:

2016-09-20 12:30:54:976 139696895936256 I0135003A: User 'administrator' (clientProfileID='E822006A-94DB-34FA-A63A-B9C2488051DC'; clientSessionID='5C6B90D4-BA1D-42C7-A70F-313ADA0D0E3D') is running command 'Backup plan 'Intera macchina su D:\Nuova cartella''.
2016-09-20 12:31:00:199 139696895936256 W009A0005: Error 0x9a0005: GetFileInfo call of FileManager failed.
| trace level: warning
| channel: tol-activity#E452F673-1005-401A-B276-3834D66C9BFA
| line: 0x9a79f20828bcb6f
| file: k:/3602/enterprise/mms/managers/location/impl/manager.cpp:1023
| function: FindLocation
| IsReturnCode: 0x1
| $module: disk_bundle_tape_off_glxa64_3602
|
| error 0x9a0005: GetFileInfo call of FileManager failed.
| line: 0x9a79f20828bccbe
| file: k:/3602/enterprise/mms/managers/location/impl/manager.cpp:1358
| function: FillLocationInfoByFileManager
| $module: disk_bundle_tape_off_glxa64_3602
|
| error 0x920107: Failed to retrieve information about file 'D:\Nuova cartella\'.
| line: 0x4d7f75fcde07d669
| file: k:/3602/enterprise/file_manager/file_manager_impl.cpp:335
| function: GetFileInfo
| path: D:\Nuova cartella\
| $module: mms_bundle_glxa64_3602
|
| error 0x40007: Error occurred while opening the file.
| line: 0xbe655347a99bc282
| file: k:/3602/enterprise/file_manager/vfs/impl/vfs_esx_appliance.cpp:507
| function: OpenDir
| $module: disk_bundle_tape_off_glxa64_3602
|
| error 0x4000e: D:\Nuova cartella\
| line: 0xbe655347a99bc1d7
| file: k:/3602/enterprise/file_manager/vfs/impl/vfs_esx_appliance.cpp:336
| function: GetOSPathImpl
| $module: disk_bundle_tape_off_glxa64_3602
2016-09-20 12:31:00:358 139696895936256 E0135003D: Error 0x135003d: Command 'Backup plan 'Intera macchina su D:\Nuova cartella'' has failed.
| trace level: error
| channel: tol-activity#E452F673-1005-401A-B276-3834D66C9BFA
| line: 0x4a8728dc8a1c9534
| file: k:/3602/enterprise/common/tol/gating_activity.cpp:142
| function: OnCompleted
| $module: mms_bundle_glxa64_3602
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Intera macchina su D:\Nuova cartella'
| line: 0x8d165e86fb819595
| file: k:/3602/enterprise/common/tol/command/command.cpp:455
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_bundle_glxa64_3602
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Intera macchina su D:\Nuova cartella'
| line: 0x8d165e86fb819595
| file: k:/3602/enterprise/common/tol/command/command.cpp:455
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_glxa64_3602
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190dde7
| file: k:/3602/enterprise/managers/gtob/protection/agent_engine/protect_command.cpp:149
| function: SafeExecute
| $module: agent_protection_addon_glxa64_3602
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb819595
| file: k:/3602/enterprise/common/tol/command/command.cpp:455
| function: MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: mms_bundle_glxa64_3602
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb819595
| file: k:/3602/enterprise/common/tol/command/command.cpp:455
| function: MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: gtob_ensure_backup_invariants_command_addon_glxa64_3602
|
| error 0x1330021: EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive.
| line: 0x5d2a9295cc9442e7
| file: k:/3602/enterprise/managers/gtob/backupers/ensure_backup_invariants_command/impl/command.cpp:145
| function: SafeExecute
| $module: gtob_ensure_backup_invariants_command_addon_glxa64_3602
|
| error 0x9a000d: The vault is unavailable.
| line: 0x9a79f20828bcab6
| file: k:/3602/enterprise/mms/managers/location/impl/manager.cpp:838
| function: AddLocation
| IsReturnCode: 0x1
| $module: disk_bundle_tape_off_glxa64_3602
|
| error 0x9a000d: The vault is unavailable.
| line: 0x90bbca5eaf5c5c69
| file: k:/3602/enterprise/mms/managers/location/impl/availability_checker.cpp:109
| function: CheckAvailability
| $module: disk_bundle_tape_off_glxa64_3602
|
| error 0x40007: Error occurred while opening the file.
| line: 0xbe655347a99bc282
| file: k:/3602/enterprise/file_manager/vfs/impl/vfs_esx_appliance.cpp:507
| function: OpenDir
| $module: disk_bundle_tape_off_glxa64_3602
|
| error 0x4000e: D:\Nuova cartella\
| line: 0xbe655347a99bc1d7
| file: k:/3602/enterprise/file_manager/vfs/impl/vfs_esx_appliance.cpp:336
| function: GetOSPathImpl
| $module: disk_bundle_tape_off_glxa64_3602

 

Many thanks!!

Regards
 

Tue, 09/20/2016 - 10:21
0 Users found this helpful
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Posts: 22
Comments: 3800

Hi Maurizio,

According to the log the D:\Nuova cartella\ folder is inaccessible from the machine you're trying to back up. You should confirm that this folder is actually present at this path (create it if its missing).

Thank you.

Tue, 09/20/2016 - 11:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hi Vasily,

the folder "D:\Nuova cartella" exist on my local machine.

I have installed Acronis on my local machine and I try to backup a remote (always into my lan) VM machine.

Is it a permission problem?

Thanks!

Tue, 09/20/2016 - 12:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Maurizio,

This folder should be on the machine which actually performs backup (i.e. on backup agent side), so in your case if you're backing up the VM with Acronis Backup Agent installed _inside_ it then the folder must be present on that remote machine.

Thank you.

Tue, 09/20/2016 - 13:12
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 37
Comments: 352

Hi,

if you are using the Acronis ESX Appliance the "local" path is located in the Appliance (attached storage, drive letter assigned).

If you are using the locally installed Agent for VMware/HyperV the path must be existing and writable by the "Acronis Agent User" user account. Usually it is member of the local Administrators group which should have write access to local volumes/folders.

 

Tue, 09/20/2016 - 13:19
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josue.zevallos@itera.com.pe
Beginner
Posts: 0
Comments: 1

Hi all:

I have a problem with the error 0x1350016 that does not let me make backups:

TOL: Failed to execute the command. Plan de copias de seguridad "JP_FULL_DIFE_COMERCIAL"
| línea: 0x8d165e86fb81959b
| archivo: e:\99\enterprise\common\tol\command\command.cpp:461
| función: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_vsa64_9010
|
| error 0x1350016: TOL: Failed to execute the command. Plan de copias de seguridad "JP_FULL_DIFE_COMERCIAL"
| línea: 0x8d165e86fb81959b
| archivo: e:\99\enterprise\common\tol\command\command.cpp:461
| función: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_vsa64_9010
|
| error 0x1330029: No se pudo ejecutar el comando.
| línea: 0xe6792a5ee190de2c
| archivo: e:\99\enterprise\managers\gtob\protection\agent_engine\protect_command.cpp:218
| función: `anonymous-namespace'::ProtectCommand::SafeExecute
| $module: agent_protection_addon_vsa64_9010
|
| error 0x1350035: No fue posible completar 2 actividades. Se muestra una de ellas.
| línea: 0x2e7e9e174f1fb719
| archivo: e:\99\enterprise\common\tol\replica\event_processor.cpp:110
| función: Tol::`anonymous-namespace'::CreateCumulativeError
| FailCount: 0x2
| $module: agent_protection_addon_vsa64_9010
|
| error 0x1350016: TOL: Failed to execute the command. Backup workflow
| línea: 0x8d165e86fb81959b
| archivo: e:\99\enterprise\common\tol\command\command.cpp:461
| función: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: mms_vsa64_9010
|
| error 0x1350016: TOL: Failed to execute the command. Backup workflow
| línea: 0x8d165e86fb81959b
| archivo: e:\99\enterprise\common\tol\command\command.cpp:461
| función: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: gtob_backup_command_addon_vsa64_9010
|
| error 0x1490002: El paso 'Copia de seguridad' ha fallado.
| línea: 0x8edc81ea38faba77
| archivo: e:\99\enterprise\managers\gtob\backupers\backup_command\impl\backup_workflow_command.cpp:619
| función: `anonymous-namespace'::BackupWorkflowCommand::ProcessWorkflowSteps
| TraceLevel: 0x1
| StepType: 0x2
| $module: gtob_backup_command_addon_vsa64_9010
|
| error 0x1350016: TOL: Failed to execute the command. Tol::IsolateCommand
| línea: 0x8d165e86fb81959b
| archivo: e:\99\enterprise\common\tol\command\command.cpp:461
| función: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 4504F8D4-2727-42AB-BB4F-A42EDBB790A0
| $module: mms_vsa64_9010
|
| error 0x1350001: TOL: Process 'service_process.exe' has failed.
| línea: 0x997a6f2085ead06d
| archivo: e:\99\enterprise\common\tol\isolate_command\isolate_command.cpp:79
| función: Tol::`anonymous-namespace'::DisconnectCallback::OnDisconnected
| $module: mms_vsa64_9010

Mon, 05/07/2018 - 15:00
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Posts: 0
Comments: 82

Hello Josue,

Thank you for your posting! As I understand, you have already contacted Acronis support on this issue. I hope that the problem will be resolved soon.

Josue, could you share this solution on the forum once this issue is resolved by our Support engineers? 

If you have any additional questions or comments, please let me know.

Wishing you all the best.

Tue, 05/29/2018 - 15:40
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