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backup exchange 2010sp3 with cut logs

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Hello!

esxi 6.0

During creation of a task of a backup "exchange 2010sp3 with cut logs", there is a fail message. (Cannot collect the metadata of Microsoft Exchange ServerThe VSS writer of the Exchange server is not started in the guest system. For details about how to start it, see https://support.microsoft.com/en-us/kb/838183)

Installed agents

Agent for Exchange (version 12.5.7641)
Agent for Windows (64-bit) (version 12.5.7641)
 
Problem is not in server vss,  problem in the setting of Acronis. Please prompt where to look?
 
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Posts: 22
Comments: 3800

Hi,

First of all you should check if the 'Microsoft Exchange Writer' with writer ID “76fe1ac4-15f7-4bcd-987e-8e1acb462fb7” is present in "vssadmin list writers" outputs when run (Start->Run->cmd) inside the Exchange machine. The error message you receive appears when the Microsoft Exchange Writer cannot be found. If the writer is present and is in valid state, then the issue should be investigated with help from our support team (diagnostic info from the guest OS will be required).

Thank you.