Backup fail after the password of the vcenter was changed

truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 1

Hi All

I have a new esxi and vcenter 6.7 on a Dell R640 server

I installed Acronis Bacup 12.5 Build: 11010

I was backingup one of my esxi machine (I have two )

I got a message in the vcenter that the password needs to change

Now I get an error regarding username and password and the backup failes

?????

Thanks Yair

 

=============================================================

SOAP 1.1 fault: "":ServerFaultCode[no subcode] "Cannot complete login due to an incorrect user name or password." Detail:

DATE AND TIME

Jan 15, 2019, 09:57:40

CODE

0x01350016+0x01350016+0x01330029+0x01350035+0x01350016+0x01350016+0x0072803B+0x0072804E+0x0072804D+0x00728012+0x00530016+0x00530060+0x0053012B+0x00530128

MODULE

309

MESSAGE

Backup failed

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"mms_lxa64_11010","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'test1'
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"agent_protection_addon_lxa64_11010","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'test1'
------------------------
Error code: 41
Module: 307
LineInfo: 0xE6792A5EE190DE2C
Fields: {"$module":"agent_protection_addon_lxa64_11010"}
Message: Failed to execute the command.
------------------------
Error code: 53
Module: 309
LineInfo: 0x2E7E9E174F1FB719
Fields: {"$module":"agent_protection_addon_lxa64_11010","FailCount":"2"}
Message: 2 activities have not succeeded. One of them is displayed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"service_process_lxa64_11010","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"gtob_backup_command_addon_lxa64_11010","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 32827
Module: 114
LineInfo: 0xC35C04057128FEAE
Fields: {"$module":"disk_bundle_lxa64_11010"}
Message: Backup of virtual machines has failed.
------------------------
Error code: 32846
Module: 114
LineInfo: 0xC35C04057128FEF1
Fields: {"$module":"disk_bundle_lxa64_11010"}
Message: Not all virtual machines have been backed up.
------------------------
Error code: 32845
Module: 114
LineInfo: 0xC35C04057128FF35
Fields: {"$module":"disk_bundle_lxa64_11010"}
Message: Failed to back up virtual machine 'kb1-vCenter'.
------------------------
Error code: 32786
Module: 114
LineInfo: 0x28314C961DE7D6F6
Fields: {"$module":"disk_bundle_lxa64_11010"}
Message: Failed to prepare for backup.
------------------------
Error code: 22
Module: 83
LineInfo: 0x41AA269C04905FEF
Fields: {"$module":"esx_srv_lxa64_11010"}
Message: Failed to find registered virtual machine '521eb8ef-73ca-09eb-8d58-648b22c2e72e'.
------------------------
Error code: 96
Module: 83
LineInfo: 0x41AA269C04905F80
Fields: {"$module":"esx_srv_lxa64_11010"}
Message: Failed to connect to ESX(i) server 'kb1-vcenter.kb-server.local'.
------------------------
Error code: 299
Module: 83
LineInfo: 0xC7610E0A857BEE37
Fields: {"$module":"esx_srv_lxa64_11010","host":"kb1-vcenter.kb-server.local"}
Message: Failed to connect to ESX(i) server 'kb1-vcenter.kb-server.local'. The user name or password is incorrect.
------------------------
Error code: 296
Module: 83
LineInfo: 0xC7610E0A857BEE37
Fields: {"$module":"esx_srv_lxa64_11010","fault":"InvalidLogin"}
Message: SOAP 1.1 fault: "":ServerFaultCode[no subcode]
"Cannot complete login due to an incorrect user name or password."
Detail: 

Download log 

 

============================================================

 

Tue, 01/15/2019 - 11:37
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi,

If you change the password for vCenter user which is used by Acronis Agent for VMware then this password also needs to be updated from Acronis Backup web console UI. You can do that from Settings -> Agents -> select Agent for VMware -> there is corresponding option in "Details" tab (vCenter/ESXi host connection).

Thank you.

Wed, 01/16/2019 - 14:30
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