Backup Failed

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 8

Hello All,

I am experiencing an odd issue with one of our backups which were running successfully everyday since last week Friday.  Can anyone assist with the error log below?

 

2018-06-25T08:53:17:710-07:00 8732 I00000000: I00000000: NGProd_data_dump.bak

2018-06-25T08:53:17:710-07:00 8732 I00000000: I00000000: Archive: bsp://URANUS.cbridges.com/NextGen%20Acronis\POSEIDON-CS01.cbridges.com-93BDD99B-1ED3-4046-93F9-15F794C9D326-24F027A1-3ECA-4FD8-BCFC-4E034BB50B0EA

2018-06-25T08:53:20:164-07:00 8732 I00000000: Create Full Backup From G:\MSSQL2012R2\Backup\NGProd_data_dump.bakTo file bsp://uranus.cbridges.comCompression NormalExclude Files matching maskMatch criterion *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}, Ask for the first media No
2018-06-25T08:53:42:727-07:00 8732 I000101FA: Locking partition G:...
2018-06-25T08:53:52:431-07:00 8732 E00040019: Error 0x40019: Unknown error occurred while backing up.
| trace level: error
| channel: tol-activity#1D1CA5D8-A05C-4B0C-BCC0-4F197CB7CE58
| line: 0xba19e88dc5fea1af
| file: e:\69\processor\backup\backup_file.cpp:1110
| function: DaProcessor::Backup::_DoFileOperation
| $module: disk_bundle_vsa64_8690
|
| error 0x40019: Error occurred while backing up.
| line: 0x5f25c37074a5445a
| file: e:\69\processor\backup\archive3_file_backup.cpp:777
| function: `anonymous-namespace'::Archive3FileBackupBuilder::Write
| Archive3Code: 0x138d
| Name: arl:/CF532CDA-486E-491B-9EF2-FF5A7FCC5550/1AC17D8C-E05A-4D22-92DE-6B3A5E9868F5/3B9FEE39-233F-4A74-9DF9-9CF1F8FAD735
| $module: archive3_adapter_vsa64_8690
2018-06-25T08:53:54:353-07:00 8732 E0135003D: Error 0x135003d: Command has failed. Command=Backing up; 
| trace level: error
| channel: tol-activity#1D1CA5D8-A05C-4B0C-BCC0-4F197CB7CE58
| line: 0x4a8728dc8a1c95a1
| file: e:\69\enterprise\common\tol\gating_activity.cpp:251
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: service_process_vsa64_8690
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_8690
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_8690
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:\69\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_8690
|
| error 0x10424
| line: 0xba19e88dc5fea1b1
| file: e:\69\processor\backup\backup_file.cpp:1112
| function: DaProcessor::Backup::_DoFileOperation
| $module: disk_bundle_vsa64_8690
|
| error 0x40019: Unknown error occurred while backing up.
| line: 0xba19e88dc5fea1af
| file: e:\69\processor\backup\backup_file.cpp:1110
| function: DaProcessor::Backup::_DoFileOperation
| $module: disk_bundle_vsa64_8690
|
| error 0x40019: Error occurred while backing up.
| line: 0x5f25c37074a5445a
| file: e:\69\processor\backup\archive3_file_backup.cpp:777
| function: `anonymous-namespace'::Archive3FileBackupBuilder::Write
| Archive3Code: 0x138d
| Name: arl:/CF532CDA-486E-491B-9EF2-FF5A7FCC5550/1AC17D8C-E05A-4D22-92DE-6B3A5E9868F5/3B9FEE39-233F-4A74-9DF9-9CF1F8FAD735
| $module: archive3_adapter_vsa64_8690
2018-06-25T08:53:54:509-07:00 8012 E01350016: Error 0x1350016: TOL: Failed to execute the command. Backing up
| trace level: error
| channel: tol-activity#EF1B909D-C935-4566-A68D-7D588DAF2ADB
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_8690
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_8690
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:\69\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_8690
|
| error 0x10424
| line: 0xba19e88dc5fea1b1
| file: e:\69\processor\backup\backup_file.cpp:1112
| function: DaProcessor::Backup::_DoFileOperation
| $module: disk_bundle_vsa64_8690
|
| error 0x40019: Unknown error occurred while backing up.
| line: 0xba19e88dc5fea1af
| file: e:\69\processor\backup\backup_file.cpp:1110
| function: DaProcessor::Backup::_DoFileOperation
| $module: disk_bundle_vsa64_8690
|
| error 0x40019: Error occurred while backing up.
| line: 0x5f25c37074a5445a
| file: e:\69\processor\backup\archive3_file_backup.cpp:777
| function: `anonymous-namespace'::Archive3FileBackupBuilder::Write
| Archive3Code: 0x138d
| Name: arl:/CF532CDA-486E-491B-9EF2-FF5A7FCC5550/1AC17D8C-E05A-4D22-92DE-6B3A5E9868F5/3B9FEE39-233F-4A74-9DF9-9CF1F8FAD735
| $module: archive3_adapter_vsa64_8690
2018-06-25T08:53:54:509-07:00 8012 E01350016: Error 0x1350016: TOL: Failed to execute the command. Backup workflow
| trace level: error
| channel: tol-activity#EF1B909D-C935-4566-A68D-7D588DAF2ADB
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: mms_vsa64_8690
|
| error 0x1350016: TOL: Failed to execute the command. Backup workflow
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085
| $module: gtob_backup_command_addon_vsa64_8690
|
| error 0x1490002: Step 'Backup' has failed.
| line: 0x8edc81ea38faba77
| file: e:\69\enterprise\managers\gtob\backupers\backup_command\impl\backup_workflow_command.cpp:619
| function: `anonymous-namespace'::BackupWorkflowCommand::ProcessWorkflowSteps
| TraceLevel: 0x1
| StepType: 0x2
| $module: gtob_backup_command_addon_vsa64_8690
|
| error 0x1350016: TOL: Failed to execute the command. Tol::IsolateCommand
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 4504F8D4-2727-42AB-BB4F-A42EDBB790A0
| $module: mms_vsa64_8690
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_8690
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_8690
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:\69\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_8690
|
| error 0x10424
| line: 0xba19e88dc5fea1b1
| file: e:\69\processor\backup\backup_file.cpp:1112
| function: DaProcessor::Backup::_DoFileOperation
| $module: disk_bundle_vsa64_8690
|
| error 0x40019: Unknown error occurred while backing up.
| line: 0xba19e88dc5fea1af
| file: e:\69\processor\backup\backup_file.cpp:1110
| function: DaProcessor::Backup::_DoFileOperation
| $module: disk_bundle_vsa64_8690
|
| error 0x40019: Error occurred while backing up.
| line: 0x5f25c37074a5445a
| file: e:\69\processor\backup\archive3_file_backup.cpp:777
| function: `anonymous-namespace'::Archive3FileBackupBuilder::Write
| Archive3Code: 0x138d
| Name: arl:/CF532CDA-486E-491B-9EF2-FF5A7FCC5550/1AC17D8C-E05A-4D22-92DE-6B3A5E9868F5/3B9FEE39-233F-4A74-9DF9-9CF1F8FAD735
| $module: archive3_adapter_vsa64_8690
2018-06-25T08:53:54:525-07:00 8012 E0135003D: Error 0x135003d: Command has failed. Command=Backup plan 'NextGen SQL Backup BAK'; 
| trace level: error
| channel: tol-activity#EF1B909D-C935-4566-A68D-7D588DAF2ADB
| line: 0x4a8728dc8a1c95a1
| file: e:\69\enterprise\common\tol\gating_activity.cpp:251
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: mms_vsa64_8690
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'NextGen SQL Backup BAK'
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_vsa64_8690
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'NextGen SQL Backup BAK'
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_vsa64_8690
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de2c
| file: e:\69\enterprise\managers\gtob\protection\agent_engine\protect_command.cpp:218
| function: `anonymous-namespace'::ProtectCommand::SafeExecute
| $module: agent_protection_addon_vsa64_8690
|
| error 0x1350035: 2 activities have not succeeded. One of them is displayed.
| line: 0x2e7e9e174f1fb719
| file: e:\69\enterprise\common\tol\replica\event_processor.cpp:110
| function: Tol::`anonymous-namespace'::CreateCumulativeError
| FailCount: 0x2
| $module: agent_protection_addon_vsa64_8690
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_8690
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_8690
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:\69\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_8690
|
| error 0x10424
| line: 0xba19e88dc5fea1b1
| file: e:\69\processor\backup\backup_file.cpp:1112
| function: DaProcessor::Backup::_DoFileOperation
| $module: disk_bundle_vsa64_8690
|
| error 0x40019: Unknown error occurred while backing up.
| line: 0xba19e88dc5fea1af
| file: e:\69\processor\backup\backup_file.cpp:1110
| function: DaProcessor::Backup::_DoFileOperation
| $module: disk_bundle_vsa64_8690
|
| error 0x40019: Error occurred while backing up.
| line: 0x5f25c37074a5445a
| file: e:\69\processor\backup\archive3_file_backup.cpp:777
| function: `anonymous-namespace'::Archive3FileBackupBuilder::Write
| Archive3Code: 0x138d
| Name: arl:/CF532CDA-486E-491B-9EF2-FF5A7FCC5550/1AC17D8C-E05A-4D22-92DE-6B3A5E9868F5/3B9FEE39-233F-4A74-9DF9-9CF1F8FAD735
| $module: archive3_adapter_vsa64_8690
 

Mon, 06/25/2018 - 16:04
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 24
Comments: 57

It looks like it's failing after trying to lock the partition.

Is any other process writing to that partition at the time of the backup?
Has the partition (G:) changed in any way on the source machine (such as the physical disk behind the drive letter G, or the network location if it's a mapped network share)?

 

When it ran successfully, was it doing a full backup or an incremental backup?
If you recreate the backup plan, does it run successfully?

Tue, 06/26/2018 - 18:00
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 8

It is odd, nothing changed while it was working and we do not have any concurrent backups running at the same time.  Attempted to re-create the plan and there are still errors.

Fri, 07/06/2018 - 23:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 14

Hello Jess,

As far as I can see from the log you have configured files/folders as backup source.
I found some issues with the same error message which were caused by the fact that there was an attempt to backup a floppy disc as machine with agent had a floppy disc slot.

Could it be that the machine has floppy disc slot?

The described issue should not persist in the latest build version of the product (build number 10330) so I would recommend installing it first and then providing us feedback.

If issue persist, please collect system information from machine with agent (https://kb.acronis.com/node/58301)
And upload it to FTP-Server.

The link for upload has been sent in a personal message (to check your private messages go to the top of a forum page and click on My Account, then open Dialogs)

Tue, 07/10/2018 - 15:12
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.