Backup Failed to Lock File

Thread needs solution
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Beginner
Posts: 7
Comments: 5

Hi there,

 

We have started to see issues over the past few days with nightly backups failing trying to lock the file xxxx.tibx

The error that we get is failed to lock the file, to get round this we have had to restart the server, however in a live production environment, that's not always possible.

Using fsmgmt.msc on both archive server (NAS) this file is not locked or in use by any other process.

We have attempted to restart all Acronis services on host and NAS and yet we still get the same error.

Below are the activity log & error message.

The job itself has File-Level-Backups snapshot set to Always create a snapshot

VSS is setup to automatically select snapshot provider.

However the issue appears to be with the destination end and not the actual host end.

Can anyone suggest what the issue may be and how I resolve, without having to restart the server?

Failed to lock the file.

Date and time
Mar 05, 2018, 11:29:56
Code
0x01350016+0x01350016+0x01490003+0x00010424+0x00040007+0x00040017
Module
309
Message
Backup failed

Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"service_process_vsa64_8690","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"gtob_backup_command_addon_vsa64_8690","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 3
Module: 329
LineInfo: 0x1CD98AAE889424F9
Fields: {"$module":"disk_bundle_vsa64_8690"}
Message: Backup has failed.
------------------------
Error code: 1060
Module: 1
LineInfo: 0x145A191BFE9050C3
Fields: {"$module":"disk_bundle_vsa64_8690"}
Message: Failed to prepare an operation.
------------------------
Error code: 7
Module: 4
LineInfo: 0xC3BC4C1EB2299AF3
Fields: {"$module":"archive3_adapter_vsa64_8690","Name":"CFP163.cfis.nadics.gov.uk-Nightly_Backup.tibx","Archive3Code":"5015"}
Message: Error occurred while opening the file.
------------------------
Error code: 23
Module: 4
LineInfo: 0xC8D8731CE106F9D6
Fields: {"$module":"archive3_adapter_vsa64_8690"}
Message: Failed to lock the file.

Activity Report

2018-03-05T11:29:38:292+00:00 11012 I0135003A: User is running command. Command=Backing up; User=CFIS\Administrator; clientProfileID=1D9AC578-35FA-2C7A-1554-C478B930CE69; clientSessionID=E5D861FC-0345-4678-B7D3-03C8CBE77C0F; tenantID=00000000-0000-0000-0000-000000000000
2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Backup Inclusions list:

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: 3rd Party Software

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: AconisTempVault

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Acronis License Information

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Auto_Update

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Cabling

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Cisco ACS Backup

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Cisco Call Manager Documentation

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: DigiConnect Router Configs

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Drivers

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: EPO_Database_Backups

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: FTP_Root

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Host Archives

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Info

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Install

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Labels

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Licence Info

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Network Documentation

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Newfiles

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Operational Manual

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: PDA Info

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Program Files (x86)

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: SFTP_Root

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Support Calls

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Support Laptops

2018-03-05T11:29:38:495+00:00 11012 I00000000: I00000000: Support

2018-03-05T11:29:38:510+00:00 11012 I00000000: I00000000: System Volume Information

2018-03-05T11:29:38:510+00:00 11012 I00000000: I00000000: TFTP_Root

2018-03-05T11:29:38:510+00:00 11012 I00000000: I00000000: Terminal_Servers

2018-03-05T11:29:38:510+00:00 11012 I00000000: I00000000: Traffic Scotland Drawings

2018-03-05T11:29:38:510+00:00 11012 I00000000: I00000000: Training

2018-03-05T11:29:38:510+00:00 11012 I00000000: I00000000: Treesize Professional Reports

2018-03-05T11:29:38:510+00:00 11012 I00000000: I00000000: User Access Request Forms

2018-03-05T11:29:38:510+00:00 11012 I00000000: I00000000: Vodafone APN Information

2018-03-05T11:29:38:510+00:00 11012 I00000000: I00000000: reports

2018-03-05T11:29:38:510+00:00 11012 I00000000: I00000000: Archive: //cfp118/Traffcom Nas/CFP163_Acronis/\CFP163.cfis.nadics.gov.uk-Nightly_Backup

2018-03-05T11:29:46:872+00:00 11012 I00000000: Using ar_io_local to open '\\cfp118\Traffcom Nas\CFP163_Acronis\' with token 0000000000001F34
2018-03-05T11:29:47:902+00:00 11012 I00000000: Error opening locked archive3 file 'CFP163.cfis.nadics.gov.uk-Nightly_Backup.tibx' in mode -2147483647. Re-trying again (attempt 1)
2018-03-05T11:29:49:914+00:00 11012 I00000000: Error opening locked archive3 file 'CFP163.cfis.nadics.gov.uk-Nightly_Backup.tibx' in mode -2147483647. Re-trying again (attempt 2)
2018-03-05T11:29:52:925+00:00 11012 I00000000: Error opening locked archive3 file 'CFP163.cfis.nadics.gov.uk-Nightly_Backup.tibx' in mode -2147483647. Re-trying again (attempt 3)
2018-03-05T11:29:56:934+00:00 11012 I00000000: Error opening locked archive3 file 'CFP163.cfis.nadics.gov.uk-Nightly_Backup.tibx' in mode -2147483647. Re-trying again (attempt 4)
2018-03-05T11:29:56:966+00:00 11012 E0135003D: Error 0x135003d: Command has failed. Command=Backing up; tenantID=00000000-0000-0000-0000-000000000000
| trace level: error
| channel: tol-activity#D5044903-10B7-40AD-9DB5-2274ABFBA141
| line: 0x4a8728dc8a1c95a1
| file: e:\69\enterprise\common\tol\gating_activity.cpp:251
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: service_process_vsa64_8690
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_8690
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\69\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_8690
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:\69\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_8690
|
| error 0x10424: Failed to prepare an operation.
| line: 0x145a191bfe9050c3
| file: e:\69\processor\batch\batch.cpp:110
| function: Processor::BatchOperation::Execute
| $module: disk_bundle_vsa64_8690
|
| error 0x40007: Error occurred while opening the file.
| line: 0xc3bc4c1eb2299af3
| file: e:\69\enterprise\applications\archiving\storages\archive3\src\archive3.cpp:329
| function: `anonymous-namespace'::OpenArchive
| Archive3Code: 0x1397
| Name: CFP163.cfis.nadics.gov.uk-Nightly_Backup.tibx
| $module: archive3_adapter_vsa64_8690
|
| error 0x40017: Failed to lock the file.
| line: 0xc8d8731ce106f9d6
| file: e:\61\archive\ver3\adapter\error.cpp:72
| function: `anonymous-namespace'::ConvertArchive3Error
| $module: archive3_adapter_vsa64_8690

 

Mon, 03/05/2018 - 11:48
0 Users found this helpful
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Posts: 22
Comments: 3800

Hi Duncan,

Such symptoms may occur if the .tibx file is browsed through Windows explorer shell extension, e.g. if you open the .tibx archive via double-click and don't close the explorer with opened folder which contains .tibx file - it's not sufficient to close just the archive browsing window - you need to close other associated explorer windows (internal bug ID for this behavior: ABR-147629). Most likely this is the root cause of behavior you see. If you don't perform browsing of the archive via Windows explorer shell extensions, then it makes sense to continue the investigation with our support team involved.

Thank you.

Mon, 03/05/2018 - 15:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Sat, 05/11/2019 - 09:54
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Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.