Backup to Tape Fails Without Services Restart and Inventory

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I have a Windows Server 2012R2 Server hosting 3 VMs.  I have 2 scheduled backup jobs each night to an LTO6 Tape Drive directly connected to the server.  The first job completes a full backup of the three VMs.  The second completes a backup of the OS and System Reserved Partition on the host machine.  As we have the space, all backups are full backups every night.  My problem is that unless I perform a restart of all Acronis Services and then an Inventory of the tape drive with the proper tape inserted, the backup will not complete successfully.  If I only complete the services restart, the backup will wait for user input stating it cannot find the tape.  If I only perform a tape inventory, the backup jobs fail immediately (within 3 minutes of the start time) with an input/output error.  If I perform a manual stop and restart of all Acronis Services, followed by a tape inventory, all backup complete successfully.  So my question are these.  Is there a fix?  If not, can someone tell me how to perform a scripted inventory that I can add as a precommand to my backup job?  I can write a script that will stop and restart the services to run 15 minutes before the scheduled backup times.  Any help would be greatly appreciated as I am not getting any good answers from Tech Support.

Thanks,

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Fri, 12/08/2017 - 16:00
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Hello, yes you can schedule the inventory by using Acronis command line tool and Windows Task Scheduler (or other 3d-party scheduler). 

Here is the description with examples: https://www.acronis.com/en-us/support/documentation/AcronisBackup_12.5_… 

Also if you have an I/O error, try to change the Backup format to Version 11 in the Backup Plan options: https://i.imgur.com/SgMAdhK.png

Mon, 12/11/2017 - 16:20
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Andrey

 

Your answer is all well and good, but the question remains. The backup to tape use to work except for the eject tape after successful backup part, which to this day nobody can understand why this hasn't been fixed. Why do we need to spend our time hacking a fix for a product which we pay good money for. Can you please explain how we would be able to bill clients to fix an issue with a product that use to work and now it doesn't.

 

Basically the new release of version 12.5 doesn't work with a tape drive, I have had massive issues with throughput speed and this inventorying and erasing tapes etc etc. My solution use to work perfectly (except the eject after backup) the new version tape backup has never worked, backing up to NAS fails randomly, there are unexplained multiple nightly backup of the same machine.

I have had multiple Acronis engineers remote in and hack the registry to try to improve the speed etc, IT USE TO WORK. NOTHING HAS CHANGED AT MY END?????

 

Regards

Andrew

 

Wed, 01/17/2018 - 01:15
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Hello, please check your backup plans configurations and schedule. The machine cannot start backing up on its own, the backup task is scheduled in it. In the worst case, delete all backup plans and configure anew.

Regarding Ejection after backup - the issue was resolved in the latest update (internal ticket - ABR-145669).

Anyway, we will find your support ticket where you probably provided Sysinfo and dig in to your issues.

Wed, 01/17/2018 - 14:01
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Curious if you ever were able to get tape device to work correctly in version 12.5? We are new to Acronis so never used any other version prior. We are having similar issues to similar tape device (LTO4). We are still in trial phase and have yet to complete a simple test backup to tape on the server where tape device is installed internally. Have yet to try to backup our second server on network. Wondering what special options you have set to make yours work --did you use Version11 as backup format for example? We get the Insert tape when there is one already there even after inventorying.

Thanks for any help. This software seems very buggy and complicated.

Mon, 02/05/2018 - 13:53
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Hello Bud Veltman.

Can you please decribe your workflow? How do you see product should work?

We are working under automating of similar case: Automatically recognize inserted tape in drive and continue backup without need to click 'ok' in GUI. Is this your case?

 

Mon, 03/12/2018 - 10:31
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Alexander,

Here is what I did to work around my issue.  First, I changed the Acronis VSS Provider service from Manual to Automatic and the recovery options for the server to restart.  I then developed a script (cmd file) that will stop and restart all Acronis services approximately 90 minutes before the backup is set to begin.  This is scheduled in the Task scheduler.  Lastly, somewhere in the forums, I found an article on how to use a command prompt to run a tape inventory from a command prompt.  I have that script set to run as a Pre-Command to my backup.  These steps seem to alleviate the issues I was having in getting the proper tape to be recognized before a backup runs on a nightly basis.

Mon, 04/09/2018 - 14:26