Can't log in to 12.5

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Comments: 3

When I click on the Acronis icon on the desktop Chrome starts and presents the login options Window. This has always worked before. Using the current login option has now stopped working. The screen flashes a few times like it is trying to do something and then puts me back at the login options window. I then tried using the manual option and entered the name and password. That also failed. Then I tried using Firefox. Both options failed there, too. Any error messages are flashing by too fast to see, but I got a quick glimpse of the actual word "Error" once in one of my Firefox attempts.

How do I troubleshoot this problem?

Wayne Krakau

 

 

 

Fri, 09/28/2018 - 03:59
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Comments: 82

Hello Wayne,

Thank you for the posting! I will be happy to help you.

First of all, make sure that you are using the latest build: 11010

You can find the installation file in your Acronis account on https://account.acronis.com/#/products

Direct link:

https://download.acronis.com/AcronisBackup12.5/Release/AcronisBackup_12.5_64-bit.exe

https://download.acronis.com/AcronisBackup12.5/Release/AcronisBackup_12.5_32-bit.exe

https://kb.acronis.com/content/59131 Acronis Backup 12.5 and 12: updating to the latest build

You may also find general troubleshooting guidelines in the article: Acronis Backup 12.5: Troubleshooting login to web console issues

Also please have a look at this topic:  https://forum.acronis.com/forum/acronis-backup-125/backup-125-std-can-not-login-backup-console

Please let me know the results. If you have any questions, do not hesitate to contact us again. 

Wed, 10/17/2018 - 08:24
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