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Computers can't be registered at the same time

Thread solved

I have two machines named X-22 and X-23. Previously only one of the machines had acronis installed, but when I wanted to install and register the other one, I noticed that the agent name doesn't match the PC name so I renamed it (This happened in version 11.7 at the time).

Now there is an odd behavior that I can only register one of them at the same time. If I register one the other disappeaers from the device list (this is reproducible).

Looking at the backup_manager.agents table in SQL I can see that the details of the currently registered machine is correct (ip address, separate agent id, version 14240 on both). Looking in the backup_manager.resources table however both computers share the same resource_id, which I'm assuming is the source of the problem.

How can I convince Acronis they are indeed separate computers?

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Posts: 0
Comments: 2016

Hello Peter,

thank you for posting this issue on Acronis forums!

I recommend that you apply a solution described in the KB article with a quite similar problem: https://kb.acronis.com/content/62866

Thanks Maria! The solution in the KB article worked.