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Constant error backing up to tape.

Thread needs solution

I'm trying to backup to LTO7 tape and keep running into this issue as soon as I start a plan. I have tried disabling VSS / file-level back snapshot both with no joy. I'm really stuck now and at a loss for solutions. Any advice would be greatly appreciated.

 

Error occurred while backing up.
DATE AND TIMEMar 10, 2018, 14:09:12
CODE0x01350016+0x01350016+0x01330029+0x01350035+0x01350016+0x01350016+0x01490003+0x00010424+0x00040019+0x00040019
MODULE309
MESSAGEBackup failed
Additional info:------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"mms_vsa64_9010"}
Message: TOL: Failed to execute the command. Backup plan 'TEST_001'
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB","$module":"agent_protection_addon_vsa64_9010"}
Message: TOL: Failed to execute the command. Backup plan 'TEST_001'
------------------------
Error code: 41
Module: 307
LineInfo: 0xE6792A5EE190DE2C
Fields: {"$module":"agent_protection_addon_vsa64_9010"}
Message: Failed to execute the command.
------------------------
Error code: 53
Module: 309
LineInfo: 0x2E7E9E174F1FB719
Fields: {"FailCount":"2","$module":"agent_protection_addon_vsa64_9010"}
Message: 2 activities have not succeeded. One of them is displayed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"service_process_vsa64_9010"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"gtob_backup_command_addon_vsa64_9010"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 3
Module: 329
LineInfo: 0x1CD98AAE889424F9
Fields: {"$module":"disk_bundle_vsa64_9010"}
Message: Backup has failed.
------------------------
Error code: 1060
Module: 1
LineInfo: 0xBA19E88DC5FEA1B1
Fields: {"$module":"disk_bundle_vsa64_9010"}
Message: 
------------------------
Error code: 25
Module: 4
LineInfo: 0xBA19E88DC5FEA1AF
Fields: {"$module":"disk_bundle_vsa64_9010"}
Message: Unknown error occurred while backing up.
------------------------
Error code: 25
Module: 4
LineInfo: 0x5F25C37074A5445A
Fields: {"Archive3Code":"5005","$module":"archive3_adapter_vsa64_9010","Name":"atis:/tape?E1597193-E362-4C29-BABD-7450BD7E5E6B/744787E1-BDB2-4AE4-999E-B60972F278F4"}
Message: Error occurred while backing up.

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Posts: 250
Comments: 7092

Hi,

Check the tape device with the diagnostic tools of the hardware manufacturer as described in the part 2 of the following article Acronis Backup Advanced: Troubleshooting Tape Read/Write Errors

For Acronis Backup Advanced to properly work with a tape device, the device must be correctly installed in the operating system. In Windows Device Manager you should see all the tape drives listed in the Tape drives section. In the device properties you should find the device name (Tape0, Tape1...) and tape characteristics (block size and compression rate). Medium Changers section must contain Tape Libraries.

If the diagnostic tool doesn't reveal any issues, contact Acronis support team for investigation.