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Dashboard....2 issues.....

Thread needs solution

Hi,

I try to configure the dashboard a bit (sorry its´s a german localization).

a) how can I access all options ?

It seems to have a small issue that there are options I cannot select as the dialog is truncated.....

Screenshot1.JPG

If I have more plans, the list becomes larger.....
Any idea how I can access the other options?

 

b) List of Backups is faulty

Screenshot2.JPG

First of all one of the 2 backups was deleted.....so why is it still present?
The other thing: why shows the storage location only a "-" and not the name ?!?

 

Sven

 

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Hello Sven, 

The first issue is a straight out GUI bug.

The second issue is something I want to check and I'll get back to you. 

Hello Igor,

thanks for the information.

If you say "GUI bug" is there something I can do or must I wait for the next service pack ?

 

Sven
 

 

Any news on this?

Especially on the question, how I can access the options that currently are not visible due to the GUI bug.

Regards
Sven

 

Workaround for the dashboard problem:
On dashboard it's possible to filter for Groups. Make some backupgroups and put the machines to various Groups, then you can filter for these groups to see all the backups step by step...I now, not really charming

Hi BSL,

the problem is not that the backlups are not all visible but the list of possible columns where I can change the visibility of them.

 

Regards

Sven

Ok, sorry.
After some test with the german Version 12.5 build 8850 I can confirm the problem with the truncated dialog. It's a bug.

Hi BSL,

is the truncation only in the german version?
If the english version is not buggy I wold switch if there is an easy way of changing the language.

 

Regards
Sven

Hi Sven,

The known issue affects all the language versions, not just German or English.

Thank you

Hey,

if it´s a known issue, are there any plans to solve it ?

The current implementation is rather useless and I´m wondering why such basic things are not tested during release tests of the product.

Are the other 2 mentioned points (- as storage location and deleted backups are still in the list) also known issues?

Are there any workarounds (maybe manually deleting entries with the SQLite explorer ?!?

In the past Acronis  was (!!) a really powerful tool but 12.5 is in some areas really a joke and a a huge regression.

Regards
Sven

Hey,

now news on the second issue ?!?!?

As I´m experimenting a bit around with Acronis the list of backups gets longer and longer although the backups are deleted....so it seems as if the database that is used to display the information in the dashboard does not delete anything ?!?!

Can this be done manually ?

 

Regards

Sven

Still no news on the zombie items ?!?

 

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Hello Sven,

If the reported issues still reproduce on the latest released build 10330, it's worth raising a support ticket for the in-depth investigation, where our engineers can collect diagnostic information from your environment and involve RnD help  if necessary. 

Hello Ekaterina,
in the meantime I did a complete reinstall as a lot of issues regarding dashboard and database were not possible to solve - even with the help of your support.

And in the moment I do not want to try on a productive system if the problems still persist ;-)

S.