errors trying to enable cloud backup

Thread needs solution
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Posts: 1
Comments: 0

I get the following messages when trying to enable cloud backup

 

TOL: Failed to execute the command. Backup::Assistant::Commands::CreatePlan

Request method=GET url='https://web-api-cloud.acronis.com/api/2/users/me'. failed with code=401 and body='<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>401 Authorization Required</title>
</head><body>
<h1>Authorization Required</h1>
<p>This server could not verify that you
are authorized to access the document
requested. Either you supplied the wrong
credentials (e.g., bad password), or your
browser doesn't understand how to supply
the credentials required.</p>
<hr>
<address>Apache Server at web-api-cloud.acronis.com Port 80</address>
</body></html>
'.

Error code 0x01350016+0x01350016+0x01350016+0x01350016+0x01330036+0xFFFFFFFF

Details

 

checked the issue with RnD team and seems to be the issue occurs due to cached settings. It looks like first attempt to login was made before user was registered in cloud, in this case incorrect portal address was returned (web-api-cloud.acronis.com), and was cached and used later even after the customer's email was registered.

 

I've gone so far as to uninstall Acronis, still does  the same message

Sun, 05/06/2018 - 13:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi Ramon,

I have found that your case was escalated to our development team yesterday on 6th of May (internal tracking ID: TTASK-23579) and the research is currently in progress. It makes sense to wait until the investigation is complete - our support team will let you know the results of course.

Thank you.

Mon, 05/07/2018 - 10:20
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