ESXi configuration backup not working

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Beginner
Posts: 7
Comments: 6

Hi,

Yesterday I've upgraded our Acronis backup 12 environment to version 12.5. It all went well, except for the plan we use to backup the ESXi configuration of both our VMware ESXi 6.0 hosts.

The existing backup plan started as scheduled, but failed with an error: "POR: Branch 'ProviderId' cannot be found."

I then tried to create a new backup plan for the ESXi configuration and this also fails with the same error.

 

Please advise.

Theo

Fri, 06/02/2017 - 16:58
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Posts: 22
Comments: 3800

Hi Theo,

There could be problems with ESXi root credentials migration to 12.5 after upgrade. Note that besides Acronis Management Server component, the agents must also be upgraded. If they were upgraded already - you can check it from Settings->Agents, then try to re-install the Agent for VMware (appliance or Windows Agent - whichever you use) by removing the agent from Settings->Agents (delete) and installing it back again either remotely (Devices->Add button) or by running the setup program.

If this doesn't help then please post the full error message - it should contain the additional details such as "Line:"/"Linetag" ID which would help us identify the problem.

Thank you.

Mon, 06/05/2017 - 09:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 7
Comments: 6

Hi Vasily,

I reinstalled the vmware agent using setup (on the same Windows machine as the management server) and reconnected the agent to the vCenter server.

I then created a new plan for the ESXi configuration backup, specifying the root credentials of the VMware ESXi 6.0 host.

Running the plan the same error occurred:

 

POR: Branch 'ProviderId' cannot be found.

DATE AND TIME

Jun 05, 2017, 08:11:16 AM

CODE

0x01350016+0x01350016+0x01330029+0x01350035+0x01350016+0x01350016+0x01490003+0x01CA000D+0x00FA001B

MODULE

309

MESSAGE

Backup failed

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"mms_vsa64_7048","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'ESXi'
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"agent_protection_addon_vsa64_7048","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'ESXi'
------------------------
Error code: 41
Module: 307
LineInfo: 0xE6792A5EE190DE2C
Fields: {"$module":"agent_protection_addon_vsa64_7048"}
Message: Failed to execute the command.
------------------------
Error code: 53
Module: 309
LineInfo: 0x2E7E9E174F1FB719
Fields: {"FailCount":"2","$module":"agent_protection_addon_vsa64_7048"}
Message: 2 activities have not succeeded. One of them is displayed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"service_process_vsa64_7048","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"gtob_backup_command_addon_vsa64_7048","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 3
Module: 329
LineInfo: 0xDB72A375111D804F
Fields: {"$module":"disk_bundle_vsa64_7048"}
Message: Failed to back up the configuration of ESXi host 'vmware02.drh.local'.
------------------------
Error code: 13
Module: 458
LineInfo: 0x60D54FE10D95ECF6
Fields: {"$module":"disk_bundle_vsa64_7048"}
Message: Failed to back up the configuration of ESXi host 'vmware02.drh.local'.
------------------------
Error code: 27
Module: 250
LineInfo: 0xBDB15D965E4D5DE3
Fields: {"TraceLevel":"1","$module":"mms_vsa64_7048"}
Message: POR: Branch 'ProviderId' cannot be found.

Mon, 06/05/2017 - 12:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Theo,

Thank you for the additional details. The problem is that one property of some reported machine instance cannot be read from Acronis Management Server database. This problem will require further investigation by checking the full system report. After collecting the report please submit a ticket through our support team and send me a private message on the forum with the submitted ticket ID, so that I can followup with it.

Thank you.

Mon, 06/05/2017 - 13:54
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 7
Comments: 6

Hi,

 

Because Acronis support was taking forever I decided to try installing agent virtual appliances on my VMware hosts instead of using an agent for VMware on my Windows server. The ESXi configuration now works.

Theo

Thu, 06/29/2017 - 13:33