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failed first backup with error 'failed to remove snapshot'

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Hi, Just installed 12.5 build 10330 and started a first backup. We have Vmware 5.5 and VM name, btirds02. error log attached. In the attached log, i notice that there are several lines with incomplete server name, btirds0 (missing the number 2). Please assist.

thanks,

Aldous

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activity_log.txt 68.6 KB
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Posts: 22
Comments: 3800

Hi Aldous,

The failure occured on writing archive stage - it's not related to "snapshot deletion" process. The root cause is shown in this error:

2018-07-18T00:38:01:024+00:00 140148777252608 E000101F6: Error 0x101f6: Operation with partition '1-0' was terminated.

| trace level: error
| channel: tol-activity#DA4F9670-AC1C-4A65-B979-382B504C04C8
| line: 0xa164035b3ff39299
| file: e:/226/processor/diskadm/da_commit.cpp:339
| function: OnDaError
| $module: disk_bundle_lxa64_10330
|
| error 0x70034: input/output error
| line: 0x30ba355f9fd4ff2c
| file: e:/226/core/resizer/archive3/utils.cpp:219
| function: Write
| function: archive_stream_write
| code: 0x138d
| $module: disk_bundle_lxa64_10330

This is a low-level operation with the archive which failed for some reasons - please contact our support team for proper investigation of the issue.

The workaround should be to set up a separate backup plan for affected machine and set Backup Options->Backup format to version 11. According to the log only BTIRDS02 machine is affected which can be a sign of corrupted archive or specifics of this particular machine.

Thank you.