FAT is corrupted

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Posts: 2
Comments: 0

Hi,

I am running Acronis Backup 12.5 Build 10330. When running a scheduled incremental back (happens on a manual backup as well) i get the following: Warning 
Failed to apply the file exclusions due to file system errors.
FAT is corrupted.
There have been no changes to this machine.

I did some research and was unable to find anything specifically related to this but similar that suggested a chkdsk but that came up clean. This is a Dell Optiplex 3050 and the Dell diagnostics came up clean as well.

This is the log I grabbed for the event:

2018-09-06T23:56:31:819-04:00 856 I0135003A: User is running command. Command=Backup plan 'Plant Backup Plan'; User=; clientProfileID=; clientSessionID=A9011F08-A2B1-49B1-98B2-D94EBA09EE0B
2018-09-06T23:56:46:182-04:00 424 I0135003A: User is running command. Command=Backing up; User=; clientProfileID=; clientSessionID=A9011F08-A2B1-49B1-98B2-D94EBA09EE0B
2018-09-06T23:56:46:230-04:00 424 I00000000: I00000000: Backup Inclusions list:

2018-09-06T23:56:46:234-04:00 424 I00000000: I00000000: EFI system partition

2018-09-06T23:56:46:238-04:00 424 I00000000: I00000000: Recovery

2018-09-06T23:56:46:242-04:00 424 I00000000: I00000000: C:

2018-09-06T23:56:46:246-04:00 424 I00000000: I00000000: Archive: //shchbackup2/e$/Acronis Desktop Backups/Plant/\D7C317K2.us.shepherd.ad_backup

2018-09-06T23:56:54:443-04:00 424 I00000000: Using ar_io_local to open '\\shchbackup2\e$\Acronis Desktop Backups\Plant\' with token 0000000000001E84
2018-09-06T23:56:54:652-04:00 424 I00000000: Create Incremental Backup From Disk '1'To file file://shchbackup2/e$/Acronis%20Desktop%20Backups/Plant/D7C317K2.us.shepherd.ad_backup.tibxCompression NormalExclude Files matching maskMatch criterion *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...Ask for the first media No
2018-09-06T23:56:55:892-04:00 424 I000101F8: Pending operation 163 started: 'Saving partition structure (Hard disk 1)'.
2018-09-06T23:56:55:940-04:00 424 I000101F8: Pending operation 166 started: 'Creating partition image (Recovery ('.
2018-09-06T23:56:57:763-04:00 424 I000101FA: Locking partition C:...
2018-09-06T23:57:01:417-04:00 424 W00070035: Error 0x70035: Failed to apply the file exclusions due to file system errors.
| trace level: warning
| channel: tol-activity#6136B8DA-4EA9-49BA-BE61-4A7B4D5784E6
| line: 0x8ba4fa0bac28c130
| file: e:\235\core\resizer\archive3\backup_partition.cpp:989
| function: resizer::Archive3ImageBuilder::BackupPartitions
| volume: \Device\HarddiskVolume2
| fstype: FAT32
| $module: disk_bundle_vsa64_10330
|
| error 0x7000b: FAT is corrupted.
| line: 0x6b426cba4c49b6dc
| file: e:\235\core\resizer\fat\fs_fat.cpp:570
| function: resizer::FATProcessor::CheckFilterBitmap
| $module: disk_bundle_vsa64_10330
2018-09-06T23:57:11:293-04:00 424 I000101F8: Pending operation 166 started: 'Creating partition image (No label ('.
2018-09-06T23:57:11:368-04:00 424 I000101F8: Pending operation 166 started: 'Creating partition image (No label (C))'.
2018-09-06T23:57:35:671-04:00 424 I00100000: Volume '\\?\Volume{7e53665b-3847-41d7-8225-eccf52780c99}\' has been backed up using the Express Backup method.
2018-09-06T23:57:35:676-04:00 424 I00100000: Volume 'C:' has been backed up using the Express Backup method.
2018-09-06T23:57:35:710-04:00 424 I0135003B: Command has completed successfully. Command=Backing up; 
2018-09-06T23:57:48:996-04:00 904 I0135003A: User is running command. Command=Applying retention rules; User=; clientProfileID=; clientSessionID=A9011F08-A2B1-49B1-98B2-D94EBA09EE0B
2018-09-06T23:57:49:089-04:00 904 I00000000: Using ar_io_local to open '\\shchbackup2\e$\Acronis Desktop Backups\Plant\' with token 0000000000001E4C
2018-09-06T23:57:49:167-04:00 904 I00400000: Backup deletion has started.
2018-09-06T23:57:49:181-04:00 904 I00000000: Using ar_io_local to open '\\shchbackup2\e$\Acronis Desktop Backups\Plant\' with token 0000000000001E4C
2018-09-06T23:57:53:557-04:00 904 I00000000: Using ar_io_local to open '\\shchbackup2\e$\Acronis Desktop Backups\Plant\' with token 0000000000001E4C
2018-09-06T23:57:53:598-04:00 904 I00400000: Backup deletion has successfully completed.
2018-09-06T23:57:53:610-04:00 904 I0135003B: Command has completed successfully. Command=Applying retention rules; 
2018-09-06T23:57:54:308-04:00 856 W00000000: The activity succeeded with warnings.
2018-09-06T23:57:54:315-04:00 856 I0135003B: Command has completed successfully. Command=Backup plan 'Plant Backup Plan';

This did start to happen after a recent power outage but the machine is running without issue other than backups not completing properly and the Windows event logs report nothing related to hard drive issues\failures.

Thanks!

Fri, 09/07/2018 - 14:58
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Posts: 22
Comments: 3800

Hi Sam,

The error could be related to "EFI system partition" or "Recovery" partitions, which normally are not checked by chkdsk (since there is no drive letter assigned). First thing to try would be to run chkdsk on them as follows:

1) Issue "mountvol" command to get the list of volumes and their IDs. Example:

Possible values for VolumeName along with current mount points are:

    \\?\Volume{4697ba43-b070-11e1-b000-806e6f6e6963}\
        E:\

    \\?\Volume{fe016cc4-3b55-11e0-a915-806e6f6e6963}\
        *** NO MOUNT POINTS ***

    \\?\Volume{fe016cc5-3b55-11e0-a915-806e6f6e6963}\
        C:\

    \\?\Volume{7b5c2f3c-bc36-11e0-9a95-e069953c6050}\
        D:\

 

2) Next run chkdsk for volumes without drive letters. Example (note that backslash symbol should not be added after GUID):

chkdsk "\\?\Volume{fe016cc4-3b55-11e0-a915-806e6f6e6963}"

(use /x/f parameters when applicable)

If the above doesn't help then the issue should be investigated with help from our support team. Make sure to collect system report from the problematic machine.

Thank you.

Mon, 09/10/2018 - 10:41
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