A few unpleasant surprises with r13400

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Hello,

after updating to r13400 (from r11010) we have noticed a few little bit anoying things. Like for example:

1. Organization unit list is no longer in alphabetical order
Up until the update, organization list was alphabetical and thus easy to orient yourself in (I mean, if you are administrator for more than one unit, you have to open this list to switch from managing one to another one), but now the list is just completely random.
For most admins it won't be a problem, as they usually have only one or two units (sites) to manage, but our global administrators are managing ~40 units and then it's a little bit annoying to find the correct site shortcut

Is it possible for us to fix this issue by ourselves?

 

2. Locations' space usage stats are now nonsense
After the update, application server counts into "Occupied space" (for all the Locations we have) only the backups, that were literally created AFTER the update.
Any update that was created with previous version is not counted.

Example:
Backups take 1.96TB of space in this specific Location (but it's the same for all other), but current Acronis release ignores them and counts only backups created after the update to "Ocuppied space". 

This also means that Total ratio is now worthless information, as it's using Original data size and Occupied space for its calculation.
Same goes for Storage stats in the Dashboard.

Is this a known issue? Can we fix it somehow?

 

 

Thank you

Lukas

Fri, 06/28/2019 - 05:19
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And another problem :(

3. Some Locations now suddenly cannot be browsed or the Agents used for recovery
After the update, we have started experiencing quite large problem, when while browsing the Location, all we get (after selecting Agent to browse from) is this weird message:

And that's the better case, because we also see a few archives with no name now and there is similar message, but not showing a type of backup ("...cannot recover data of type ' '.).

 

 

edit: for this issue n3 I've created a ticket. So far I've found out, that I see this error only when I'm logged in as Acronis centralized admin. If I'm connected to the Console as user with only membership in one Organization Unit, then I don't get these errors.
Not sure why it mentions "agent" if the problem is permissions related (well, it's update related, because before that it worked just fine)

Fri, 06/28/2019 - 06:25
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Hello Brose,

thank you for your posting! 

1. Organization unit list is no longer in alphabetical order

sounds like an issue in the product that needs to be reproduced in our environment. I've passed this to the product team.

2. Locations' space usage stats are now nonsense

This is a known issue (internal ID for ref ABR-230399), which is expected to be fixed in the next Update 5. 

Wed, 07/03/2019 - 14:36
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Ekaterina wrote:

1. Organization unit list is no longer in alphabetical order

sounds like an issue in the product that needs to be reproduced in our environment. I've passed this to the product team.

UPD: we're able to reproduce the issue and here the related ticket for fixing ABR-233386

Thu, 07/04/2019 - 12:52
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Ekaterina,

thank you very much for your feedback.
Regarding third mentioned problem I've started a ticket and will have remote session with Acronis support today.

Mon, 07/08/2019 - 05:43
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Hello,

one more issue worth mentioning:

4. Archives belonging to devices that were offline during the server update and are still offline, now have archive with no name and with similar error message as mentioned in issue n.3

Immediately after the update I've noticed that quite a few archives are missing names now and at first I had no idea to which devices they belong to. 
Fortunately it's still possible to see backups in these archives, so from their history I was able to find out to which devices they belong to and noticed that all of them are offline and were offline during the update process.

It seems that if specific Agent is unavailable during the server update, then it's impossible to browse/recover its backups until it's online again and its archive has no identification until then (still present on the server, but has no name shown in the console).

Tue, 07/09/2019 - 06:47
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Brose wrote:

Hello,

one more issue worth mentioning:

4. Archives belonging to devices that were offline during the server update and are still offline, now have archive with no name and with similar error message as mentioned in issue n.3

Hello Brose,

did you open a ticket for this issue? If not yet, could you please report this to the support team and share the ticket ID with me?  I'll leave a comment to speed up escalation to the RnD. 

Fri, 07/12/2019 - 17:31
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Ekaterina,

I'm sorry for late response. I've just created a ticket for this issue (04093430) and also included another issue there - users, that are members of 40 and more Units (we have separate Unit for each of our storage nodes) are unable to log in and get Internal Server Error.

This doesn't affect many of our users (only 2 of them) and it can be worked around if you cut down number of Units to 39, so it's not such a big deal, but I believe it should be fixed too and it wasn't happening with previously used version (11010)

Thu, 08/01/2019 - 06:37