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have 10 license Acronis backup 11.7 on 10 workstation but need 2 workstation upgrade to 12.5

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Dear All,

We're using acronis Backup 11.7 with 10 licenses  workstation( one account)- i've purchased renewal new licenses and can upgade to 12.5. But i only want upgrade 2 licenses for 2 workstation.

on  acronis Account- i only see upgrade all 10 licenses to 12.5.

question is

- when i upgrade account (licenses) to 12.5 - how about version 11.7 that i am using ? it still running or can't using license 11.7 ?

- If not, how to seperate 2 licenses to 12.5 with 8 licenses remain version 11.7 ?

Thanks and best regards/.

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Posts: 0
Comments: 2016

Hello Frank,

in this case, you will need to use two separate Acronis accounts for 8 old 11.7 licenses and for 2 new 12.5 ones. Please contact Acronis Support Team who will help you to move 2 of your 11.7 licenses to a new account so that you will be able to upgrade them to 12.5.

Please note that you will not be able to manage 11.7 Agents from Management Console 12.5 and vice versa.