How to Update Acronis Bootable Media with Closed-Source Kernel Modules in ACRONIS BACKUP 12.5

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Beginner
Posts: 5
Comments: 3

I followed this KB and link, but still got error

https://kb.acronis.com/content/45483

https://forum.acronis.com/forum/acronis-backup-125/how-do-update-acroni…

error info.

gzip: /usr/lib/Acronis/BackupAndRecoveryAgent/bootstrap_ramdisk64.dat.orig: not in gzip format

cpio: premature end of archive

Extract Acronis RD failed

how to do this?

Thu, 01/24/2019 - 07:11
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Comments: 2016

Hello Kevin,

please make sure you use the latest build #11010 at first. 

If executing the script with a different command (as described in a linked forum thread) 

/bin/bash -x /usr/lib/Acronis/mkard.sh

does not help, then please collect Linux System Report and contact Acronis Support Team

Thu, 01/24/2019 - 17:20
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 3

hi Maria,

thanks for your reply. But the command I've tried before I post this topic.

After 4 days, I got reply from Support Team. And just wait for next update to fix it.

 

-------------------------------------------------

This is Ivan Belinsky from Acronis. I will be working on this case until its final resolution.

From the case description I can see that the problem is that you cannot create the bootable media with closed-kernel drivers.

The root issue is that the additional ramdisk is XZ compressed noI but old 2.6.32 kernel does not support it. As a result the respective error appeared.

The problem has been fixed and the fix will be available in the next official update. We are expecting this new update to be released during 1-2 months.

Please let me know if we can close the case in state waiting for the fix (so as soon as the new update is released you will receive the e-mail notification).

I will wait for the reply from you. If you have any additional questions please let me know.

Thank you.

Mon, 01/28/2019 - 11:54