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Impossible to manually register the backup client

Thread needs solution

Hi,

I installed the 12.5 Backup Agent on a CentOS 7.2 server but registration failed.

I followed this tutorial to register this agent on my backup server : https://kb.acronis.com/content/55244

Unfortunately, I get this output :

Failed.
500

{
   "context" :
   {
      "$module" : "mms_rest_api_lxa64_14330"
   },
   "domain" : "global",
   "origin" :
   {
      "code" : 10,
      "fields" :
      {
         "$module" : "mms_rest_api_lxa64_14330"
      },
      "linetag" : "0x9bf77d935f2c69d8, e:/513/enterprise/service/impl/credential_store_factory.cpp:133, LoadBlob",
      "module" : 630,
      "suberror" :
      {
         "code" : 13,
         "fields" :
         {
            "$module" : "access_manager_lxa64_14330"
         },
         "linetag" : "0xe839411589f18c06, e:/513/enterprise/managers/access/impl/profile_vault_component.cpp:1741, LookupLocalGenericAccount",
         "module" : 627,
         "suberror" :
         {
            "code" : 1,
            "fields" :
            {
               "$module" : "security_core_lxa64_14330"
            },
            "linetag" : "0xa8327e5e8937b88b, e:/513/enterprise/common/security/core/impl/scrambler_meta.cpp:313, ParseEncryptedData",
            "module" : 618,
            "suberror" : null,
            "text" : ""
         },
         "text" : "Access violation in module 'libmms_rest_api.so' at line '0x9bf77d935f2c69d8', executable: 'mms'."
      },
      "text" : "Cannot get access to protected storage."
   },
   "reason" : "internalError",
   "serCode" : "0x0276000a+0x0273000d+0x026a0001"
}

Do you have any idea, please ?

Thank you

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Posts: 0
Comments: 2016

Hello,

welcome to Acronis forums!

Could you please collect Acronis Linux System Report from the Agent which fails to register and upload it to the FTP link that I sent you in a Private Message?