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input\output error

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Hello,

I am trying to create the first full backup of my server and keep the image into the cloud. However, after 45-50% of the job I receive the message about the input\output error. The error codes are 2, 22, 252. The full version of the log file are available here May be somebody can help me to solve this problem. 

Upd: By the way, the backup process will done successfully if the local drive will be use as the destination folder.

Thanks in advance,

Andrew

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Posts: 22
Comments: 3800

Hi Andrew,

The problem may occur if there was a specific network dropout while sending the backup stream to the cloud storage. You should contact our suppot team for assistance as the problem may also be related to specific Acronis Cloud datacenter and your cloud account combination. 

One thing to try before that is to create a new backup plan and set Backup Options->Backup Format to version 11 instead of automatic selection. This may help to resolve the issue.

Thank you.

Hi Vasily!

You're right! I I forgot about my VPN channel. I temporarily disabled it  and backup into the cloud  was made excellent.

Thank you,

Andrew