Input/Output Error
Hi,
I am getting an input/output error whenever I run a plan to backup several drives to tape:
MESSAGE
Backup failed
Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"mms_vsa64_7970","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'Files to Tape'
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"agent_protection_addon_vsa64_7970","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'Files to Tape'
------------------------
Error code: 41
Module: 307
LineInfo: 0xE6792A5EE190DE2C
Fields: {"$module":"agent_protection_addon_vsa64_7970"}
Message: Failed to execute the command.
------------------------
Error code: 53
Module: 309
LineInfo: 0x2E7E9E174F1FB719
Fields: {"$module":"agent_protection_addon_vsa64_7970","FailCount":"2"}
Message: 2 activities have not succeeded. One of them is displayed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"service_process_vsa64_7970","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"gtob_backup_command_addon_vsa64_7970","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 3
Module: 329
LineInfo: 0x1CD98AAE889424F9
Fields: {"$module":"disk_bundle_vsa64_7970"}
Message: Backup has failed.
------------------------
Error code: 1060
Module: 1
LineInfo: 0xB43E776571144DF0
Fields: {"$module":"disk_bundle_vsa64_7970"}
Message: Failed to commit operations.
------------------------
Error code: 52
Module: 7
LineInfo: 0x8BA4FA0BAC28BFEA
Fields: {"$module":"disk_bundle_vsa64_7970","function":"remote_archive_item_add","code":"5005"}
Message: input/output error
The drives are all mounted iSCSI volumes in a windows server 2016 VM.
Please let me know if you need any more information.
Regards,
Karl
Hi, yes we are backing up to a tape drive connected to an ASN. The tape drive is visible in the acronis server.
I have attached the logs provided by the server for this error. Can you please let me know where to find the 'backup-api.log' file?
> 2017-11-21T00:01:06:792+00:00 6700 I000101FA: Locking partition F:...
> 2017-11-21T00:05:28:525+00:00 6700 E000101F6: Error 0x101f6: Operation with partition 'F:' was terminated.
This operation took more than 4 hours. This may cause timeouts on ASN. Try to increase registry vaule
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\ASN\Configuration\StorageNode\DefaultIdleSessionTimeOut(DWORD) up to 43200 seconds (12 hours). Time for locking of partitions and for backing up.
I tried this and it didn't seem to make much difference.
I then re-inventoried the tape drive which made it start working again. But then it failed again 19 hours into the backup.
Hello Karl,
Please check your private messages (on the top of the page click on My account and then on Dialogs).
Thank you!
Hi, I'm also getting this issue.
Everytime I replicate a Deduped Full Backup. It would give me an error at around 12 hours time.
Thanks.
Hello ae,
Have you tried increasing a default timeout value for Acronis Storage Node (ASN) as described here https://forum.acronis.com/comment/431426#comment-431426 ? Are there enough resources on the machine where the ASN is installed? Please compare with the recommendations in Deduplication best practices.