Issues with acronis server backup.

truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Having some serious issues with acronis backup server 12.5.

When I run the backup to a seperate server via UNC path it functions correctly however when I attempt a back to tape drive it failes every time with the following errrors Device I/O error.

The following steps have been taken:

1) I have run chkdsk /f on the hard drives.

2) Made sure all drivers for the tape drives and the Host Bus Adapters are up to date.

3) Installed a trial version of a diffferent ackup software to confirm the tape drives are working. This worked.

4) Installed a new virtual server to make sure it was not the windows unstallation. Still failed.

5) Ran the Acronis HCL tools. The fail result was as below:

[ TEST   ] Reading/writing.
[ INFO   ] Rewinding tape.
[ ERROR  ] Error 0x40005: Error occurred while searching in the file.
| line info: 0xc41defba28f4d0b9
| $module: acronis_tape_hcl_vs_44163
|
| error 0xfff0: The request could not be performed because of an I/O device error
| line info: 0xbd28fdbd64edb8ee
| code: 0x8007045d
| $module: acronis_tape_hcl_vs_44163
[ FAILED ]

I cannot believe that these three mainstream tape drives would not be compatible with the acronis backup.

I am at the end of my tether on this since I have spent hundreds of hours attempting to get this working so any help would be appreciated.

Enviroment details:

HP Proliant ML350p Gen8

2 x HP Storageworks 1760 SAS Tape Drives

1 x Quantum LTO4 Tape Drives

Each tape drive has a HP Storageworks P212 SAS controller with latest firmware (v6.62)

Guest OS for the backup is Windows Server 2012 R2

Host OS is VMWare Vsphere 6.0.0 U3

Many help to save what little hair I have left would b appreciated.

Mon, 08/20/2018 - 07:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 2
Comments: 233

Hello Jason, please try the updated version of the HCL tool: https://kb.acronis.com/content/57237

Fri, 08/31/2018 - 09:46
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