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License upgrade question

Thread needs solution

Hi,

After upgrading from 11.7 to 12.5 it seems that we have less licences available.

Looks like the storage-nodes now receive a license and we have 3 licenses less available - right?

The license mgmt doesn't help very much - we use universal licenses.

Thanks for your help and support!

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Posts: 22
Comments: 3800

Hi,

Acronis Storage Node component does not require a license. Can you please clarify which licenses you miss? Some screen shots showing the license assignment (Settings->Licenses->click on Universal License to see the assignment) would be helpful to understand what the issue is. See sample screen shot showing where to click at to get required data:

licensesassignment.PNG

Thank you.

We see only a view hosts which have assigned keys - we are no able to see the full distribution of the licenses.

 

    Licenses Acronis Backup 12.5 Advanced Universal License 

    
Key
    
Assigned to
    SWxxVRFF-VZNBXNT-96DJHJH2-P2FJUQ93-GQ9824N5-LUC2BM8-T8ZTQ7R3-JFAFA9Y     hg-vv
    SYxx2JP5-D8APSKK9-JFXVF6WR-VPQXUTB-XQ26X64J-2JUJB5QS-EEUQ56KH-2Y9MW     sf-ev
    SYxxU8TN-SAXWAEVC-LXJGNMU-UMN9VF8P-8XKYSPNE-F7S2HHM-YT6NJHUAMLHR     hg-nf
    VTxx2HM-UBZ6EFM4-YT8N6DY-D3PPHB4L-H2U4KS3J-5M8YT5R-7NEUT7R-KYNY6U9T     hg-cb
    5Xxx447-P5PFBHLD-HUBERUET-BH9BKD-P3E3AXFB-BBSM92NB-X4HW2RKE-FJA6LH     hg-cb
    8Lxx4SH-D9NNXSXW-J7GWDZE-KAMXLNE-MSEFDC-NVZHH94L-QX2JZWY8NTUCTLX     sf-cb
    PxxD37G-ZCFJ6ATY-BL5BQXQDHBYS9NET-9LYBQ6X-FK9T7SM9-GNHRAE-QE7RQA5B     sf-vv
    XxxBFW9-BCSQK4PN-R2E5TU3K-UH3XV83J-4HNAXSKQFMV34R2S-4BPEH5-SJTHCSE     hg-ip
    LCxx6NT-UKAN487F-R5BPPPUT-FJK8JQQ4-B5ERA58U-SLLY4F3K-DN3DG2-VMFJ8PSK     hg-ev

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Posts: 22
Comments: 3800

Hi,

I'm still unable to properly understand what the problem is :( Probably it would make more sense for you to contact our support team using the LiveChat channel where you can give more details/screen shots, so that our support engineers could assist with the licensing issue.

Thank you.

I'll try to explain...

We have 9 Universal Licenses and don't find a way to find out how they are used by the agents.

Before upgrade, all Agents had an active license - after upgrading all Agents, we miss at leased 2 licenses.

Any other tool to view license information?

Thanks,
Günther

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Posts: 22
Comments: 3800

Hi Günther,

The licensing information is currently available from web console GUI only and it shows the list of licenses + list of agents/resources the licenses are assigned to. Probably you don't see some agents with assigned license because these agents haven't performed any backups yet - the licenses are assigned automatically upon first backup. See below screen shot sample: I have 10 virtual host licenses and 3 of them are assigned to different hypervisors hosts:

AssignedLicenses.PNG

Also note that licenses are not assigned to agents installed inside a virtual machine (on Hyper-V/ESXi/KVM/XenServer), since there is no need for that - if you have a virtual host license assigned to some hypervisor then you can install unlimited number of agents inside VMs running on this hypervisor with no additional license requirement. Probably that's why you miss something.

Thank you.

In reply to by truwrikodrorow…

Hi,

Here is the exported table from dashboard - we have 9 Universal licenses and 27 agents active with running plans.

We need to unsertand how these 27 agents get the license and why agent 28 is not able to receive a license.

Thanks,

Günther

 

Device name IP address Assign date Assigned Subscription type License type License
sf-docs. 10.82.231.151 Never No - - Workstation
sf-omcr 10.82.231.37;10.82.231.133;10.82.231.69 Never No - - Server
hg-cbmgeo.oss1 10.81.231.82;10.81.231.50;10.81.231.146 24.08.2017 08:49 PM Yes advanced perpetual Universal
hg-omcr 10.81.231.133;10.81.231.69;10.81.231.37 Never No - - Server
hg-rpm.oss1 10.81.231.43;10.81.231.75;10.81.231.139;10.81.231.107 Never No - - Server
hg-log.oss1. 10.81.231.57;10.81.231.89;10.81.231.153 Never No - - Server
sf-cbmgeo.oss2. 10.82.231.146;10.82.231.50;10.82.231.82 24.08.2017 08:49 PM Yes advanced perpetual Universal
hg-eventus-web.oss1 10.81.231.150;10.81.231.54 25.08.2017 12:13 PM Yes advanced perpetual Universal
sf-rpm.oss2. 10.82.231.139;10.82.231.43;10.82.231.75;10.82.231.107 Never No - - Server
hg-cbm.oss1. 10.81.231.40;10.81.231.72;10.81.231.136 24.08.2017 08:48 PM Yes advanced perpetual Universal
sf-cbm.oss2. 10.82.231.72;10.82.231.136;10.82.231.40 Never No - - Server
sf-vvi 10.82.234.83;10.82.233.15;10.84.2.97 04.09.2017 06:12 PM Yes advanced perpetual Universal
hg-eventus-app.oss1. 10.81.231.53;10.81.231.149 Never No - - Server
sf-cnms.oss2 10.82.231.138;10.82.231.42;10.82.231.74 Never No - - Server
hg-ipa1.oss1 10.81.231.141;10.81.231.20 25.08.2017 11:09 AM Yes advanced perpetual Universal
sf-rhevm.oss2. 10.82.231.228;10.82.231.4;10.82.231.140 Never No - - Server
sf-eventus-app.oss2. 10.82.231.149;10.82.231.53 Never No - - Server
sf-log.oss2. 10.82.231.89;10.82.231.57;10.82.231.153 Never No - - Server
hg-ni2.oss1. 10.81.231.155;10.81.231.59 Never No - - Server
sf-eventus-web.oss2 10.82.231.54;10.82.231.150 30.08.2017 02:32 PM Yes advanced perpetual Universal
sf-ni2.oss2. 10.82.231.155;10.82.231.59 Never No - - Server
sf-backuptest.oss2. 10.82.231.152 Never No - - Workstation
hg-rhevm.oss1. 10.81.231.4;10.81.231.140;10.81.231.228 Never No - - Server
hg-nfsserver1.oss1. 10.81.231.39;10.81.231.135 24.08.2017 08:48 PM Yes advanced perpetual Universal
sf-ams 10.82.231.148;10.82.231.49 Never No - - Server
acronis_dml_objects - Never No - - SQL
acronis_cms_stats - Never No - - SQL
acronis_cms_cards - Never No - - SQL
acronis_cms_logs - Never No - - SQL
acronis_cms_stats - Never No - - SQL
acronis_dml_objects - Never No - - SQL
acronis_cms - Never No - - SQL
acronis_reports - Never No - - SQL
System Databases - Never No - - SQL
acronis_cms_cards - Never No - - SQL
acronis_reports - Never No - - SQL
acronis_cms_archives - Never No - - SQL
acronis_cms_archives - Never No - - SQL
acronis_cms_logs - Never No - - SQL
acronis_cms - Never No - - SQL
System Databases - Never No - - SQL
master - Never No - - SQL
model - Never No - - SQL
ACRONIS1 - Never No - - SQL
model - Never No - - SQL
msdb - Never No - - SQL
ACRONIS - Never No - - SQL
msdb - Never No - - SQL
master - Never No - - SQL
sf-ams 10.82.231.148;10.82.231.49 Never No - - SQL
hg-storagenode 10.81.231.147;10.81.231.47 Never No - - Workstation
sf-storagenode 10.82.231.147;10.82.231.47 Never No - - Workstation
sf-tapemgmt 10.82.231.158 Never No - - Server
sf-ipa1.oss2. 10.82.231.141;10.82.231.20 Never No - - Server
hg-cnms.oss1. 10.81.231.74;10.81.231.42;10.81.231.138 Never No - - Server
hg-vvi 10.81.234.83;10.81.233.15 04.09.2017 05:54 PM Yes advanced perpetual Universal
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi,

As mentioned in my previous reply the agents may not consume a license if they are running inside a VM on supported hypervisor. To figure out what happens with the 28th agent, it still makes sense for you to contact our support team for assistance, since likely remote assistance will be required to check what's the type of the agent, can it be backed up (e.g. does license check succeeds?), and other aspects.

Thank you.