Mouse and Keyboard not working after restore

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Using Backup 12.5 business. Trying to recover a backup from an Acronis backup Server 2008 R2 OS to a dissimilar hardware machine. The target machine is a Dell Power Edge 130. The backup image seems fine. In fact when I recover the image on the target machine that has different hardware the 2008R2 operating system comes up to the Ctrl Alt Del to login screen. However, no keyboard or mouse is working after that. Funny thing is that the mouse and keyboard work in bios screens and the boot media screen. They fails once the OS is fully loaded. The image restores but the mouse and keyboard will not work. I have tried, endless boot media combinations. Turning the machine on and off many many times. Loading / injecting target machine drivers for the target hardware machine which is Windows 2012 drivers. Using different mouse and keyboards. I have tried to remote desktop in, but can't. I have worked with tech support for many calls but their advice had not helped. If anyone has any thing I could try that might help. It would be great if you could let me know. Thanks in advance.

Fri, 09/20/2019 - 20:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
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Hello Allen,

welcome to Acronis forums!

Have you tried a solution described in the respective KB article: https://kb.acronis.com/content/8814?

Tue, 09/24/2019 - 12:04
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