New Install - Windows Server 2012 R2 Standard
Brand new install of Acronis 12.5 on three servers. The two 2008 R2 serves are having no issues however, my 2012 R2 server is unable to complete any type of backup. I have tried, Entire Machine, Disk Level and File/Folder level and all error. Each backup appears to create a 3MB file on the NAS server and gets stuck at 12%. The errors logs are slightly different each time but the root cause seems to be an inability to lock a file. Here is a log file from a backup plan where I just wanted to backup the C:\temp folder. This was a test. Any help would be appreciated.
Thanks
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"mms_vsa64_11010","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'Tardis Test'
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"agent_protection_addon_vsa64_11010","CommandID":"D332948D-A7A9-4E07-B76C-253DCF6E17FB"}
Message: TOL: Failed to execute the command. Backup plan 'Tardis Test'
------------------------
Error code: 41
Module: 307
LineInfo: 0xE6792A5EE190DE2C
Fields: {"$module":"agent_protection_addon_vsa64_11010"}
Message: Failed to execute the command.
------------------------
Error code: 53
Module: 309
LineInfo: 0x2E7E9E174F1FB719
Fields: {"FailCount":"2","$module":"agent_protection_addon_vsa64_11010"}
Message: 2 activities have not succeeded. One of them is displayed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"service_process_vsa64_11010","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"gtob_backup_command_addon_vsa64_11010","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 3
Module: 329
LineInfo: 0x1CD98AAE889424F9
Fields: {"$module":"disk_bundle_vsa64_11010"}
Message: Backup has failed.
------------------------
Error code: 1060
Module: 1
LineInfo: 0xBA19E88DC5FEA1B1
Fields: {"$module":"disk_bundle_vsa64_11010"}
Message:
------------------------
Error code: 25
Module: 4
LineInfo: 0xBA19E88DC5FEA1AF
Fields: {"$module":"disk_bundle_vsa64_11010"}
Message: Unknown error occurred while backing up.
------------------------
Error code: 25
Module: 4
LineInfo: 0x5F25C37074A54450
Fields: {"$module":"archive3_adapter_vsa64_11010","Name":"Rid-Tardis.cfs.uoguelph.ca-F2E0530C-7956-4E49-B407-DA4BC30154DC-9227CC81-BB13-4996-A9AE-C094005426ADA.tibx","Archive3Code":"5015"}
Message: Error occurred while backing up.
------------------------
Error code: 23
Module: 4
LineInfo: 0xC8D8731CE106F9D9
Fields: {"$module":"archive3_adapter_vsa64_11010"}
Message: Failed to lock the file.
Thank you for your suggestion. I have managed to solve the issue though. I noticed there was an switch port problem with the server connection which was affecting transfer of packets.
I fixed that issue but the server was still unable to finish an install. I then thought there may have been an issue with the installation of the agent software on the machine (something not detected) due to network errors. So I decided to uninstall the agent from the server (had to use the cleanup_tool), rebooted server and reinstalled the agent remotely from the Management Server.
I recreated the plans and the backup worked without a hitch.
So all is looking good at the moment. Thanks for your help.
Hello Richard,
we are glad that this issue is solved. Thank you for sharing your resolution steps with forum users!