"The running backup has not shown any progress for some time and may be frozen" error message

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Forum Member
Posts: 18
Comments: 24

This is just an annoyance but for backup jobs that I have schedule to write to a primary and a secondary storage node, the clients often report an alert that the job is taking too long. When these jobs were backing up quickly (~4min) to just the primary storage node, the alerts never happened. It seems adding the secondary storage node caused the job to run much longer and breached some (hidden?) threshold in Acronis so now it alerts.

If there is a threshold for these alerts, can it be adjusted?

Also, Acronis 12.5 manual doesn't really go into detail on precisely HOW backups to secondary location work in a backup plan. It doesn't say that the backup writes first to the primary location and on completion, replicates to a secondary location or if the backup client writes to both locations simultaneously. 

I'd also like to know from a practical standpoint, if my design is to have every client backup to a primary and secondary storage node (in another site over 10Gb WAN), is it better to create each plan pointing to both locations or should I create another plan to replicate primary storage node contents to the secondary storage node?

thanks

Pete

Mon, 10/02/2017 - 17:44
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Posts: 22
Comments: 3800

Hi Pete,

Can you please clarify how many machines are included into the backup plan? The issue may occur when you're backing up several VMs in a backup plan and when there are more than 2 (default - defined in Backup Options->Scheduling->"Limit the number of simultaneously running backups by") machines included. What happens after enabling the 2nd destination is that 2 VMs (from for example 10 total) are first backed up, then replicated to 2nd location, while the remaining VMs are put into waiting queue and this may trigger the alert to pop-up for these machines. Or it could be the case when the retention rules come in play and take a long time to complete the process which also triggers the alert. For proper analysis it makes sense to contact our support team for assistance with the issue.

The 2nd destination option comes in play after backup to 1st location is completed => the backups are copied to 2nd destination by using the archive in 1st location as the source.

For multiple backups replication it makes sense to have a separate "Backup replication" plan which will run on its own schedule, independent from the actual backup plans, and which will replicate all newer backups from the primary location over to secondardy one without touching the original backup sources. The "2nd location" option within the same backup plan (opposed to separate "Backup replication" plan) makes sense when you have only a few plans or multiple locations where the backups need to be replicated.

Thank you.

Tue, 10/03/2017 - 08:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 18
Comments: 24

I tried this and ran into an issue where I cannot create a replication tasks between storage nodes. See my other post today.

thanks

Pete

Tue, 10/03/2017 - 18:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Hi, I am using the Acronis Backup Advance V12.5 I Windows 2008R2. When have a full backup and during the Validating, it show the message "The running backup has not shown any progress for some time and may be frozen"

Please assist to help.

 

Regards,

Kenny

Mon, 12/04/2017 - 01:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Kenny,

The root cause of the alert appearance may be different depending on specifics of the environment as described in my previous comment. You should contact our support team for assistance with the issue.

Thank you.

Mon, 12/04/2017 - 08:46
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.