Setup Acronis Backup advanced 12.5 using public IP for on-premise setup.
We have hundred sites and we need to have a backup all servers(sites) to head office(storage). AMS are also located to head office. Branches don't have direct connection to Head Office. what we did is we use the public ip to connect and register agent machine to AMS. The problem is when we run backup it always failed. Did someone try to do the same setup? Need your inputs.
The activity has failed due to a restart of the service.
DATE AND TIME
Oct 08, 2019, 02:49:02 PM
CODE
0x0135004E
MODULE
309
MESSAGE
Error
Additional info:
------------------------
Error code: 78
Module: 309
LineInfo: 0x7564DA35B0F1EAF3
Fields: {"$module":"mms_vsa64_11010"}
Message: The activity has failed due to a restart of the service.
network operation failed
MODULE
309
MESSAGE
Backup failed
Additional info:
------------------------
Error code: 61
Module: 309
LineInfo: 0x4A8728DC8A1C9583
Fields: {"$module":"service_process_vsa64_11010"}
Message: Command has failed. Command=Backing up;
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"service_process_vsa64_11010","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"gtob_backup_command_addon_vsa64_11010","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 3
Module: 329
LineInfo: 0x1CD98AAE889424F9
Fields: {"$module":"disk_bundle_vsa64_11010"}
Message: Backup has failed.
------------------------
Error code: 1060
Module: 1
LineInfo: 0xB43E776571144DF0
Fields: {"$module":"disk_bundle_vsa64_11010"}
Message: Failed to commit operations.
------------------------
Error code: 21
Module: 4
LineInfo: 0x5ED2D076C4684620
Fields: {"$module":"disk_bundle_vsa64_11010"}
Message: Network disconnected.
------------------------
Error code: 52
Module: 7
LineInfo: 0x30BA355F9FD4FF2C
Fields: {"$module":"disk_bundle_vsa64_11010","code":"5017","function":"archive_stream_write"}
Message: network operation failed
Hello Jerico.
Looks like the error message that you've quoted and a log that you've shared do not coincide: they illustrate two different situations.
If it is a full log that was not cut, then the issue with the backup destination accessibility. Please try to test the destination accessibility from the Agent that runs backup.
If the log ends with "The activity has failed due to a restart of the service", then please follow troubleshooting steps from the respective KB article: https://kb.acronis.com/content/61650