Странная ошибка в логах Acronis Managed Machine Service (Acronis Backup 12.5)

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Posts: 122
Comments: 93

Здравствуйте!

Не могу понять что бы значила эта ошибка в логах Acronis Managed Machine Service:

2017-09-13 00:02:28:540 12588 I00000000: >> DMS::ReindexArchiveCommand::CommandLogic::RunLogic ID=4622  file: k:\7641\enterprise\dms\commands\reindex_archive\impl\reindex_archive_command_logic.cpp line: 111
2017-09-13 00:02:28:765 12588 E00000000: Failed to parse uri: bsp://backup2/control_backup2/#arl:/B5152DF8-C9E5-40C0-95BD-656DACA23971/16AFAFFF-5F11-4D11-99E1-EDA3265FA22F#arl:/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000?archive_name%3dcontrol file: k:\7641\enterprise\dms\gst\normalizers\impl\uri_utils.cpp line: 447
2017-09-13 00:02:28:876 12588 I00000000: << DMS::ReindexArchiveCommand::CommandLogic::RunLogic ID=4622 exception!!! took 0.336 seconds.
2017-09-13 00:02:28:876 12588 I00000000: ReindexArchive failed: Error 0x1350016: TOL: Failed to execute the command. Повторное индексирование архива
| строка: 0x8d165e86fb81959b
| файл: k:\7641\enterprise\common\tol\command\command.cpp:461
| функция: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: DCEA4CED-01A8-4D40-8EBA-D7EEEF96764C
| $module: mms_vsa64_7641
|
| error 0x1350016: TOL: Failed to execute the command. Повторное индексирование архива
| строка: 0x8d165e86fb81959b
| файл: k:\7641\enterprise\common\tol\command\command.cpp:461
| функция: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: DCEA4CED-01A8-4D40-8EBA-D7EEEF96764C
| $module: staging_command_vsa64_7641
|
| error 0xa100c9: Не удалось получить сведения об архивах.
| строка: 0xb320396adfe3b96
| файл: k:\7641\enterprise\mms\managers\archive\impl\private_manager.cpp:241
| функция: ArchiveManagement::PrivateArchiveManager::GetArchivesInfo
| IsReturnCode: 0x1
| $module: disk_bundle_vsa64_7641
|
| error 0xa100d4: Не удалось найти архив "bsp://backup2/control_backup2/#arl:/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000?archive_name%3dcontrol".
| строка: 0xb320396adfe3e3e
| файл: k:\7641\enterprise\mms\managers\archive\impl\private_manager.cpp:921
| функция: ArchiveManagement::PrivateArchiveManager::FindArchive
| IsReturnCode: 0x1
| $module: disk_bundle_vsa64_7641
|
| error 0x270030: Не удалось найти архив "bsp://backup2/control_backup2/#arl:/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000/00000000-0000-0000-0000-000000000000?archive_name%3dcontrol".
| строка: 0xb6bf211ab3248bf5
| файл: k:\7641\enterprise\storage_server\managers\archive_manager\am_info.cpp:292
| функция: StorageServer::ArchiveManagerImpl::FindArchive
| IsReturnCode: 0x1
| $module: storage_server_vsa64_7641
|
| error 0x270005: Неизвестный архив: "Не удается найти некоторые запрошенные архивы.".
| строка: 0xd2f435cbb7615016
| файл: k:\7641\enterprise\storage_server\managers\location_manager\storage_location.cpp:2183
| функция: StorageServer::StorageLocation::GetArchivesInfo
| $module: storage_server_vsa64_7641 file: k:\7641\enterprise\managers\staging\command\impl\staging_command_impl.cpp line: 147
2017-09-13 00:02:29:366 14496 I00000000: >> LocationView::SelectSlicesCommand::GetSlicesInfo ID=4623 LocationView::SelectSlicesCommand::GetSlicesInfo file: k:\7641\enterprise\dms\commands\location_view\impl\select_slices.cpp line: 40
2017-09-13 00:02:34:624 14496 I00000000: << LocationView::SelectSlicesCommand::GetSlicesInfo ID=4623 took 5.258 seconds.
2017-09-13 00:02:41:102 14496 I00000000: >> LocationView::SelectSlicesCommand::GetSlicesInfo ID=4624 LocationView::SelectSlicesCommand::GetSlicesInfo file: k:\7641\enterprise\dms\commands\location_view\impl\select_slices.cpp line: 40
2017-09-13 00:02:46:683 14496 I00000000: << LocationView::SelectSlicesCommand::GetSlicesInfo ID=4624 took 5.581 seconds.

Wed, 09/13/2017 - 06:44
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Posts: 22
Comments: 3800

Здравствуйте,

Ошибка говорит о проблеме индексирования конкретного архива в локации под управлением Acronis Storage Node. Возможно, идёт попытка доступа к несуществующему архиву. Для того, чтобы подробнее разобраться в причинах нужно обратиться в нашу службу поддержки. Понадобится Acronis systeminfo с машины Acronis Storage Node + с агента, на котором возникает данная ошибка.

Спасибо.

Wed, 09/13/2017 - 09:23
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