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There is not enough free space in Acronis Backup appliance for VMware

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Hi, we use backup appliance for vmware and one of it failing all backup plans last night and giving error "There is not enough free space." (See attached log). I checked local disk space on the appliance (df -h) and found out that the root partition "/" ran out of space. I saw a 4GB file, product.dmp (see attached picture), on the root "/". How can I avoid the issue? 

The root partition has only 5 GB as default when I deployed the appliance. I've expanding the root to 20 GB but I would find out if I can avoid this in the future and how large should I give to the root folder? 

Attachment Size
logs (11).zip 97.74 KB
acronis root folder list.PNG 346.21 KB
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Hi,

The product.dmp large file is the dump from crashing /bin/product core process responsible for backup agent running inside appliance. The proper way to address the root cause (which is "/bin/product" crash) would be to capture this dump: copy it from appliance via WinSCP tool - see instructions for connecting via WinSCP to appliance in https://kb.acronis.com/content/60904 - login/password is the login/password for vSphere configured on the appliance. Then submit a support ticket for proper dump analysis. The dump can be deleted from appliance to free up the space after you copy it from appliance.

P.S. Note that simply increasing the virtual disk size (from vSphere) won't increase the root volume size - it will remain the same unless you use some disk partitioning tools to increase the actual volume size.

Thank you.

Thanks Vasily, Yes, I did expand the file system and partition of the root. So, the appliance will create dump file on the root volume? how big is the dump file (estimate)?

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Posts: 22
Comments: 3800

The dump size won't increase the amount of RAM assigned to appliance, so by default it should not be more than 4GB.

Thank you.