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Troubleshooting Windows error: (0x80070032) The request is not supported

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Hey All,

 

I was trying to setup Acronis on HyperV machines. I was able to Get HyperV1 up and running but HyperV2 errors. I checked all the VSS writers and they all say no error.  Any thoughts?

Server OS: Windows 2012 R2 Standard

 

 

Windows error: (0x80070032) The request is not supported

Error code 4

 

Error

DATE AND TIME

Mar 19, 2018, 12:53:10 PM

MODULE

309

MESSAGE

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"service_process_vsa64_8850","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"gtob_backup_command_addon_vsa64_8850","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 3
Module: 329
LineInfo: 0x1CD98AAE889424F9
Fields: {"$module":"disk_bundle_vsa64_8850"}
Message: Backup has failed.
------------------------
Error code: 1060
Module: 1
LineInfo: 0xB43E776571144DF0
Fields: {"$module":"disk_bundle_vsa64_8850"}
Message: Failed to commit operations.
------------------------
Error code: 33
Module: 7
LineInfo: 0x8BA4FA0BAC28BE9D
Fields: {"$module":"disk_bundle_vsa64_8850"}
Message: Failed to create volume snapshot.
------------------------
Error code: 50254
Module: 16
LineInfo: 0x3FEC04E376B89F28
Fields: {"$module":"disk_bundle_vsa64_8850","blocks":"2291345335"}
Message: Failed to set snapshot bitmap.
------------------------
Error code: 9
Module: 0
LineInfo: 0x02AACB7B2AB852AC
Fields: {"$module":"disk_bundle_vsa64_8850","code":"50"}
Message: Unknown status.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F1
Fields: {"$module":"disk_bundle_vsa64_8850","code":"2147942450"}
Message: The request is not supported

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Posts: 250
Comments: 7092

Hi,

Welcome to Acronis forums! Try to select Microsoft Shadow Copy provider in the plan and re-attempt backup

MS_provider.PNG

It's also recommended to have the latest build installed, which is currently 9010

If the issue still persist, check out the troubleshooting steps outlined in the following articles

https://kb.acronis.com/content/45632#Hyper_V7

https://kb.acronis.com/content/46195

If still no joy and Windows event log also doesn't shed the light on the root cause, please contact Acronis support team for more in-depth investigation. 

Thank you, 

Ekaterina wrote:

Hi,

Welcome to Acronis forums! Try to select Microsoft Shadow Copy provider in the plan and re-attempt backup

MS_provider.PNG

It's also recommended to have the latest build installed, which is currently 9010

If the issue still persist, check out the troubleshooting steps outlined in the following articles

https://kb.acronis.com/content/45632#Hyper_V7

https://kb.acronis.com/content/46195

If still no joy and Windows event log also doesn't shed the light on the root cause, please contact Acronis support team for more in-depth investigation. 

Thank you, 

 

Hi,

I had the same problem.

So i changed the settings like you suggested, and it worked :)

 

Thanks for the tip!

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Jonathan,

Great! :) Thank you for taking the time to share your feedback on how the issue was resolved