Troubleshooting Windows error: (0x80070032) The request is not supported
Hey All,
I was trying to setup Acronis on HyperV machines. I was able to Get HyperV1 up and running but HyperV2 errors. I checked all the VSS writers and they all say no error. Any thoughts?
Server OS: Windows 2012 R2 Standard
Windows error: (0x80070032) The request is not supported
Error code 4
Error
DATE AND TIME
Mar 19, 2018, 12:53:10 PM
MODULE
309
MESSAGE
Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"service_process_vsa64_8850","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"gtob_backup_command_addon_vsa64_8850","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 3
Module: 329
LineInfo: 0x1CD98AAE889424F9
Fields: {"$module":"disk_bundle_vsa64_8850"}
Message: Backup has failed.
------------------------
Error code: 1060
Module: 1
LineInfo: 0xB43E776571144DF0
Fields: {"$module":"disk_bundle_vsa64_8850"}
Message: Failed to commit operations.
------------------------
Error code: 33
Module: 7
LineInfo: 0x8BA4FA0BAC28BE9D
Fields: {"$module":"disk_bundle_vsa64_8850"}
Message: Failed to create volume snapshot.
------------------------
Error code: 50254
Module: 16
LineInfo: 0x3FEC04E376B89F28
Fields: {"$module":"disk_bundle_vsa64_8850","blocks":"2291345335"}
Message: Failed to set snapshot bitmap.
------------------------
Error code: 9
Module: 0
LineInfo: 0x02AACB7B2AB852AC
Fields: {"$module":"disk_bundle_vsa64_8850","code":"50"}
Message: Unknown status.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F1
Fields: {"$module":"disk_bundle_vsa64_8850","code":"2147942450"}
Message: The request is not supported

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Ekaterina wrote:Hi,
Welcome to Acronis forums! Try to select Microsoft Shadow Copy provider in the plan and re-attempt backup
It's also recommended to have the latest build installed, which is currently 9010.
If the issue still persist, check out the troubleshooting steps outlined in the following articles
https://kb.acronis.com/content/45632#Hyper_V7
https://kb.acronis.com/content/46195
If still no joy and Windows event log also doesn't shed the light on the root cause, please contact Acronis support team for more in-depth investigation.
Thank you,
Hi,
I had the same problem.
So i changed the settings like you suggested, and it worked :)
Thanks for the tip!
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Hello Jonathan,
Great! :) Thank you for taking the time to share your feedback on how the issue was resolved
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