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Universal Restore on WinPE based Recovery Media

Thread needs solution

Hi All,

after reading all the information here in the Forum regarding 12.5, I wanted to do a first test using 12.5 (very happy with 11.7) as WinPE based recovery media.

I installed ONLY the bootable media builder and generated all kind of media (32-Bit / 64-Bit - German / English - Checked/Unchecked the UR option). Regardless of any setting, UR is not offered when booting from the generated media...

the used license is an Universal License...

is this a known bug?

Regards

Volker

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Posts: 22
Comments: 3800

Hi Volker,

Acronis Universal Restore utility must be available from the WinPE bootable media environment with Universal license for sure. Note that there should be a separate Apply Universal Restore option in the bootable media interface, e.g. it's no longer present in the Recovery wizard:

ApplyUR.PNG

If this doesn't help then you should contact our support team for assistance (probably it's an issue with specific license key you use).

Thank you.

so it seems to be an issue with the license...:

image

it is/was an upgrade license to an existing 11.7. and shows like this in the portal...

 

Regards

 

Volker

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Volker,

We've checked the issue with our QA team and found that there is indeed such problem with WinPE-based media in Acronis Backup 12.5 Update 1 (internal bug ID: ABR-137148 - fix will be included in the next update), that Universal Restore option is not available. For possible workarounds either use standard (Linux-based) bootable media or contact our support team for assistance - we will look for possible alternative solutions.

Thank you.