Validation plan stuck at 0% and unable to cancel
Just created a new validation plan and the activity shows "0% completed - calculating time left" and no change after several hours. I tried to cancel and getting error:
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Internal server error.
DATE AND TIME
Aug 02, 2018, 12:06:57 PM
CODE
100011
MESSAGE
{"cause":"TOL: An activity with ID = '34CC0F2B-0652-40FC-A80E-6224225643E1' cannot be found.","context":{"operation":"unknown","cause_str":"TOL: An activity with ID = '34CC0F2B-0652-40FC-A80E-6224225643E1' cannot be found.","_internal":"0:20:-1"},"effect":"Error","troubleshoot":null,"origin":{"module":309,"text":"TOL: An activity with ID = '34CC0F2B-0652-40FC-A80E-6224225643E1' cannot be found.","suberror":null,"code":13,"linetag":"0xFADBAB355CC2CC2E","fields":{"$module":"management_server_lxa64_10330"}},"reason":"internalError","date":"2018-08-02T16:06:57.522478+00:00","serCode":"0x0135000D"}
Traceback (most recent call last):
File "/usr/lib/Acronis/PyShell/site-packages/flask.zip/flask/app.py", line 1486, in full_dispatch_request
rv = self.dispatch_request()
File "/usr/lib/Acronis/PyShell/site-packages/flask.zip/flask/app.py", line 1472, in dispatch_request
return self.view_functions[rule.endpoint](**req.view_args)
File "/usr/lib/Acronis/WebServer/wcs/web/rest.py", line 95, in wrapper
_response, _response_size = wcs_api_wrapper(func, authorize, session, *args, **kwargs)
File "/usr/lib/Acronis/WebServer/wcs/web/rest.py", line 172, in wcs_api_wrapper
result = func(*args, **kwargs)
File "/usr/lib/Acronis/WebServer/wcs/model/descriptor/resource.py", line 206, in handle_request
return handle(request, session, **kwargs)
File "/usr/lib/Acronis/WebServer/wcs/model/descriptor/handler.py", line 136, in __call__
return action(session, **params)
File "/usr/lib/Acronis/WebServer/wcs/model/activities.py", line 442, in _control_activity
session.cancel_activity(activityId)
File "/usr/lib/Acronis/WebServer/wcs/web/session.py", line 386, in cancel_activity
return self._infra_session.cancel_activity(activity_id)
File "/usr/lib/Acronis/WebServer/wcs/infra/session.py", line 179, in cancel_activity
self._connection.tol.cancel_activity(activity, target_machine=target_machine)
acrort.Exception: Error 0x135000d: TOL: An activity with ID = '34CC0F2B-0652-40FC-A80E-6224225643E1' cannot be found.
| line: 0xfadbab355cc2cc2e
| file: e:/226/enterprise/common/tol/gating_storage.cpp:52
| function: Find
| $module: management_server_lxa64_10330
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Please assist
