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Virtual Machine stuck at 24% and Acronis VA added a (M) next to its name

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It seems that something is not going well , i am trying to backup a virtual machine in another host utilizing one Aronis VA, according to chat support this is possible. But I never see the backup completed.

Please look at the screenshot I uploaded.

Any suggestions?

 

Thanks,

Carlo

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Posts: 22
Comments: 3800

Hi,

There should be backup log checked from this activity - 24% is the stage where snapshot of the VM should be finished already, so the log would show where it is stuck exactly. The log can be checked from /ServiceProcess/ folder inside Acronis system outputs report captured from the backup agent responsible for the backup ("Acronis-Backup-VA" in your case). To get this report open Activities tab of the backed up VM and click on Collect system information link in the bottom:

image

Thank you.