VM backups not running

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Posts: 11
Comments: 8

VM backups not running, "Run Now" option greyed out.

I had to reload the Appliance and now the VMs are not backing up.

Mon, 03/05/2018 - 15:15
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 11
Comments: 8

I want to amend my original post to say that I have four VMs that show a status "Ok" but do not run on schedule and the "Run Now" option is greyed-out.

The VMs are on two different hypervisors and other VMs on those ESXi hosts are working properly.

Mon, 03/05/2018 - 16:14
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 8

Is there a way to remove and replace or otherwise refresh the Management Console's database?  For some reason, these four VMs are not available to backup.

Mon, 03/05/2018 - 17:53
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi,

It's hard to advise anything specific without understanding the environment: how many agents do you have registered (Settings->Agents)? Are they connected to vCenter which manages 2 ESXi hosts or are they connected each to its own ESXi host (this can be checked from Settings->Agents->Details tab for the agent)? Aren't there any offline agents in Settings->Agents? If yes, then it might be the root cause => you should remove/power on the offline agents.

In other words some more details are required to properly advise, e.g. screen shots showing the symptoms (from Devices->All Machines view) + clarifications for above questions. It also would make sense to contact our support team for assistance with the issue.

Thank you.

Tue, 03/06/2018 - 09:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 11
Comments: 8

Hello,

Actually, your information was very helpful and pointed me in the right direction to get the issue resolved.  As I said in my original post, I had to reload my appliance (original one would no longer start due to a corrupted .vmdk).  When I went to the Settings->Agents->Details tab as you directed, I found that the old agent for the defunct appliance was still there and needed to be deleted.  That worked.

Thank you.

 

Tue, 03/06/2018 - 14:59