Win Agent doesnt unregister with uninstall

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hi,
im trying to unregister the windows agent with the uninstall from the System.

Win 10 1809
Acronis Backup 12.5

Following Steps to reproduce the situation
----------------------------------------
Using unattend Installation:
msiexec.exe /i {Netshare}\AB64.msi /qn ADDLOCAL=AgentsCoreComponents,BackupAndRecoveryAgent,TrayMonitor TARGETDIR="C:\Program Files\Acronis" REBOOT=ReallySuppress CURRENT_LANGUAGE=de ACEP_AGREEMENT=1 MMS_CREATE_NEW_ACCOUNT=1 MANAGEMENT_SERVER_ADDRESS="{BackupSrv}" MMS_SERVICE_USERNAME=xxx MMS_SERVICE_PASSWORD=xxx TENANT="{TenantID}"

{BackupSrv} & {TenantID} are variables i am using.
MMS Service User is local Administrator on the Windows client and member of the Acronis Centralized User.

Unattend installation works without any problems. (Agent registered itself on the Backup Server. Agent is installed on the Client)
----------------------------------------
Using unattend uninstall:
"C:\Program Files\Acronis\RegisterAgentTool\register_agent.exe" -s mms -a {BackupSrv} -o unregister >C:\temp\uninstall.log
msiexec.exe /x {Netshare}\AB64.msi /qn

If I execute those 2 commands without rebooting after the unattend install it works. (Agent is deregistered on the Backup Server. Agent is deinstalled on the Client)
If I execute those 2 commands with reboots after the install (Doesnt matter if its 1,2 or 20) I get following error code for the first command (second wont execute after an error code):
Instant execute: #2 -> Acronis Managed Machine Service not running. See uninstall2.log
Execute with delay: #3 -> See uninstall3.log
-----------------------------------------
Using msiexec.exe /x {Netshare}\AB64.msi /qn only works.
The software is deinstalled after the execution but the client is still registered on the Backup Server. (Same if I deinstall the program using the control panel.)

Attachment Size
uninstall2.log 575 bytes
uninstall3.log 2.53 KB
Wed, 02/06/2019 - 10:55
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Alexander,

welcome to Acronis forums!

The root of the issue here is that Acronis Managed Machine Service is not started after reboot. Please note that Acronis Managed Machine Service has Delayed Start Startup Type which means that he waits for other services to be started at first. Thus, please wait till it is started before proceeding with unattended uninstallation (check whether the service been started by running Start ->services.msc ).

If there are some issues with starting Acronis Managed Machine Service after reboot, please contact Acronis Support Team for this issue investigation. 

Thu, 02/07/2019 - 12:20
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Thank you for your answer.
I already noticed the delayed start. That's why I uploaded two different logfiles.
I'll contact your Support Team.

Thu, 02/07/2019 - 12:57