zmqgw.exe crashes

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Beginner
Posts: 3
Comments: 10

Dear Forum,

after updating from build #12.0.3689 to build #12.5.7048 I get the an error each time I shut down the computer.

This directly affects the system stability (although functionality seems ok).

1. What is this .exe?

2. Any simliar observations or Solutions out there?

Thx for any hints, Steve

 

A. Fault/Error. After updating from build #12.0.3689 to build #12.5.7048 I get the following error each time I shout down the computer:

zmqgw.exe not functioning (translated from German)

Beschreibung
Name der fehlerhaften Anwendung: zmqgw.exe, Version: 12.5.1.7048, Zeitstempel: 0x592d9cad
Name des fehlerhaften Moduls: MSVCR120.dll, Version: 12.0.21005.1, Zeitstempel: 0x524f83ff
Ausnahmecode: 0xc0000409
Fehleroffset: 0x0000000000074a30
ID des fehlerhaften Prozesses: 0xaac
Startzeit der fehlerhaften Anwendung: 0x01d2e4220a886933
Pfad der fehlerhaften Anwendung: C:\Program Files\Acronis\ZmqGw\zmqgw.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\MSVCR120.dll
Berichtskennung: ec932f44-9488-4877-bc62-66b1903e9618
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

 

B. Environment.
. Windows 10 x64, build 1607 (Anniversary update)
. Acronis Backup Std 12.5 #7048 (updated from 12.0 #3689)
. Both Console and Agent running on same machine (no separate server in use)
. backup target is a remote NAS

 

C. Observations.
. zmqgw.exe crashes immediately before or during computer shutdown and appears in reliability log/report as stated in [A]
. same behavior with zmqgw.exe (process and file) in virus whitelist or not

Tue, 06/13/2017 - 12:26
0 Users found this helpful
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Frequent Poster
Posts: 2
Comments: 549

Hello Steve,

This is a crash of our "ZMQ gateway" process. This process is used for a ZeroMQ message queue to connect the agents etc. to our Management Server (https://en.wikipedia.org/wiki/ZeroMQ)

These sorts of things are usually caused by specific conflict in the environment (like another software installed a different version shared library somewhere for example) and requires an investigation.

I would suggest creating a crash dump of the process, collecting the system information from the AMS and then contacting support to get this escalated to the relevant developers. 

You can create the dump using these instructions: https://kb.acronis.com/content/27931

The system information can be created by following the instructions here: https://kb.acronis.com/content/58301

Mon, 06/19/2017 - 16:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 10

Dear Igor,

thanks for your reply. I have done as you requested already before posting here. However, no useful reply from Acronis support until now (Ticket ID 03008835). What to do?

BR
Steve

 

Mon, 07/03/2017 - 12:28