Acronis Backup Gateway in azure Deployment issue
Dear all,
currently we have the backup gateway on one of our NAS systems.
We want to use azure in the future and i tried to install the Acronis Backup Gateway in Azure (https://azuremarketplace.microsoft.com/en-us/marketplace/apps/acronis.storage-gateway?tab=Overview)
but I get a deployment error
{ "id": "/subscriptions/34c51f21-c7ea-4df6-9160-2eb15ba2d266/resourceGroups/GatewayAcronis/providers/Microsoft.Resources/deployments/acronis.storage-gateway-20190802131724/operations/F6C01B7B189B38E8", "operationId": "F6C01B7B189B38E8", "properties": { "provisioningOperation": "Create", "provisioningState": "Failed", "timestamp": "2019-08-02T11:27:53.3854653Z", "duration": "PT8M21.5075719S", "trackingId": "e8046cbf-99c2-438e-b8e8-4dd264400458", "statusCode": "Conflict", "statusMessage": { "status": "Failed", "error": { "code": "ResourceDeploymentFailure", "message": "The resource operation completed with terminal provisioning state 'Failed'.", "details": [ { "code": "VMExtensionProvisioningError", "message": "VM has reported a failure when processing extension 'InitializeStorage'. Error message: \"Enable failed: failed to execute command: command terminated with exit status=1\n[stdout]\n\n[stderr]\n\"." } ] } }, "targetResource": { "id": "/subscriptions/34c51f21-c7ea-4df6-9160-2eb15ba2d266/resourceGroups/GatewayAcronis/providers/Microsoft.Compute/virtualMachines/acronisstoragegateway/extensions/InitializeStorage", "resourceType": "Microsoft.Compute/virtualMachines/extensions", "resourceName": "acronisstoragegateway/InitializeStorage" } }}
Does someone has similar issues or knows how to solve this?
Thanks in advance
Ekaterina : We are getting exactly the same error deploying the template VM. We have reviewed both documents in your reply again and still have the error. When we run the template, we do NOT have an option for Storage (general purpose v2) to select. We can upgrade it after the template completes. If we try to redeploy the template we get this message:
The resource group is in a location that is not supported by one or more of the resources in the template.
Please choose a different resource group.
I entered a support ticket Monday and heard nothing.
Thanks!
Bob Aubry
Main Street Software
Dear Bob,
sorry to know you've faced the same issue! Checked the status of the support ticket - our engineers are going to collect the diagnostic information required for the investigation and then escalate the ticket to the higher level for analysis I'd strongly recommend working on the issue with our support engineers, since the investigation would require the involvement of the dedicated specialists from the expert team.