Acronis Cloud Backup - Sharepoint: "Failed to change the handle of Item/Add."

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Posts: 1
Comments: 1

Hello Acronis Forum!

I've unfortunately encountered an error message when we run Cloud backups from our customers Sharepoint. Here is the information I got and I hope it is sufficient enough for you guys to help me understand the issue.

Location in the Acronis website: Manage accounts > Devices > Microsoft Office 365

Error message:

-START-

 

Error title: Backup plan 'Sharepoint sites to Cloud storage (4)'

Status: Succeeded with warnings

Duration: 1 min

-

Backing up '[insert sharepoint site name here]'
 

Warning: Failed to change the handle of Item/Add.

Warning: Failed to change the handle of Item/Add.

-END-

Unfortunately I have not understood this message. This is what I've tried to do to resolve this issue myself:

1) Checked: https://kb.acronis.com/backup-cloud-known-solutions (Didn't find what I looked for)

2) Checked: https://kb.acronis.com/acronis-backup-cloud (Did not find anything there either, now even when I expanded the views.

3) Checked: https://kb.acronis.com/acronis-backup-cloud (Could not get any results regarding this issue)

I hope someone else has experienced this and can share what they have found out. I am asking you first as this issue is not urgent and does not cause backup failures.

Kind regards,

Adrian Kjellquist from ECIT 

Fri, 04/05/2019 - 11:58
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Adrian,

welcome to Acronis forums! I've checked in our internal systems if there are any known issues with a similar description and found one that looks quite similar. According to the issue description, it occurs on SharePoint sites with many sub catalogs and is caused by the OneNote documents with hierarchical structure. This issue is expected to be fixed in the latest Update Acronis Data Cloud 7.9, however I'd still recommend raising a support ticket, so that our engineers can take a look at the diagnostic information and confirm whether it's a known issue or not. 

Thu, 04/11/2019 - 13:11
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1
Ekaterina wrote:

Hello Adrian,

welcome to Acronis forums! I've checked in our internal systems if there are any known issues with a similar description and found one that looks quite similar. According to the issue description, it occurs on SharePoint sites with many sub catalogs and is caused by the OneNote documents with hierarchical structure. This issue is expected to be fixed in the latest Update Acronis Data Cloud 7.9, however I'd still recommend raising a support ticket, so that our engineers can take a look at the diagnostic information and confirm whether it's a known issue or not.  

Thank you for your reply, Ekaterina!

I hope the latest update will fix this issue and the other ones that is quite simular.

I will also follow your advice and contact your support.

Again, thank you for your information about this issue. I think this will help others that experiences the same problem and I will also notify my colleagues about this too.

Kind regards,

Adrian Kjellquist

Mon, 04/15/2019 - 07:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

You are welcome, Adrian! 

> I will also follow your advice and contact your support.

Please share with us the outcome, thank you in advance! 

Mon, 04/15/2019 - 13:21
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.