Agent installation failure

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

I just signed up for a trial Cloud Backup account: https://baas.acronis.com/

I have had problems installing the agent on my computer using both web installer and full download and its rather disappointing as I am looking at adding this to my MSP offerings. keep getting the error below - can you help please:

=== Verbose logging started: 23/08/2015 1:43:34 Build type: SHIP UNICODE 5.00.9600.00 Calling process: C:\Users\Naboth\Downloads\Backup_Agent_for_Windows_x64_en-US.exe ===
MSI (c) (68:34) [01:43:34:663]: Resetting cached policy values
MSI (c) (68:34) [01:43:34:739]: Machine policy value 'Debug' is 0
MSI (c) (68:34) [01:43:34:818]: ******* RunEngine:
******* Product: C:\Users\Naboth\AppData\Local\Temp\55CB07E0-6714-49EE-B1DA-D9BB90D3DBF2\BackupClient64.msi
******* Action:
******* CommandLine: **********
MSI (c) (68:34) [01:43:34:846]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (68:34) [01:43:35:000]: Grabbed execution mutex.
MSI (c) (68:34) [01:43:38:726]: Cloaking enabled.
MSI (c) (68:34) [01:43:38:820]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (68:34) [01:43:38:855]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (68:34) [01:43:38:955]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (68:34) [01:43:39:052]: MainEngineThread is returning 1618
=== Verbose logging stopped: 23/08/2015 1:43:39 ===

Regards
Semmy

Sat, 08/22/2015 - 16:02
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 7
Comments: 166

Hello Semmy,

Thank you for posting your question here. I'll be glad to assist.

The last MSI log line

    MSI (c) (68:34) [01:43:39:052]: MainEngineThread is returning 1618

means the following:

    Another installation is already in progress. Complete that installation before proceeding with this install.

Which means you will see a running msiexec.exe process in Task Manager and this prevents the Backup Agent from installation. In fact, you can try to install any other software with Microsoft Installer, and it will give you the same output.

To solve the problem you can cancel the running update/installation process. If you are not sure what it being installed (it can go in the background), you can kill the msiexec.exe process. But I would recommend to simply restart the system to ensure all processes are stopped correctly.

Let me know if you have more questions, and provide the new MSI log in case you get another error.

Best regards,

Mon, 08/24/2015 - 08:11
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.