Backup failed error

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Beginner
Posts: 1
Comments: 0

Hi,

I habe a problem with Acronis cloud.

In Brief, add a storage to Acronis console through Acronis Gateway and now I'm trying to backup office 365 or a file for test, but I get a error as you can see below.

Could you please direct me, how can to fix it?

Code

0x01350016+0x01350016+0x026F0067+0x00A100D4+0x02710001+0x02720136+0x02720133

Module

309

Message

Backup failed

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"service_process_vsa64_3917"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"gtob_backup_command_addon_vsa64_3917"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 103
Module: 623
LineInfo: 0x94F5F955B13DDE83
Fields: {"IsReturnCode":"1","$module":"arx_agent_fork_vsa64_3917"}
Message: A generic error of Microsoft Exchange backup component.
------------------------
Error code: 212
Module: 161
LineInfo: 0x0B320396ADFE3EA3
Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_3917"}
Message: Failed to find archive 'xx@yy.com_mailbox_C0649180-EA04-4D22-9FF6-3EA4FA1DB4BDA'.
------------------------
Error code: 1
Module: 625
LineInfo: 0x6592A83AA4AE5CDD
Fields: {"$module":"disk_bundle_vsa64_3917"}
Message: Failed to discover the front-end server that serves your account.
------------------------
Error code: 310
Module: 626
LineInfo: 0x16ACA2F42BFBE33A
Fields: {"$module":"disk_bundle_vsa64_3917"}
Message: The certification server is unavailable.
------------------------
Error code: 307
Module: 626
LineInfo: 0x50E61E3E2E723B45
Fields: {"$module":"disk_bundle_vsa64_3917"}
Message: Internal error: Registration server call has failed with the following error: 'The certificate authority is not found.'.

 

Mon, 03/06/2017 - 21:37
0 Users found this helpful
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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 3
Comments: 55

Hello Amir!

 

Thanks for contacting Acronis Support.

My name is Evgeny, I am from Acronis Service Providers Support.

As far as I understand you have configured the Acronis Storage gateway and the backups of Office 365 mailbox fails with an error related to the registration server.

The issue is not wide-spread, so we will need to investigate the root cause.

I have created a support ticket for you and involved the DCO team to resolve this.

The ticket number is 02933642 for your reference.

Will get back to you within the ticket to work on the issue.

Warm regards,

Evgeny Ryuntyu

Acronis Service Providers Support

Thu, 03/09/2017 - 15:25
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Hello,

I have been using True Image 2017 to back up some files to Cloud successfully for a few months now.  However, recent weekly backups have now failed and there appears to be a problem with connecting to the designated IP address:  185.151.160.38   I simply get a message that the backup failed and I could not connect.  I know of no change to my laptop that might explain this.  Note I have just now updated my version of True Image.

Any help would be appreciated.

William

 

 

Wed, 03/29/2017 - 21:51
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Dear Ian and William, 

Thank you for your postings! This particular forum is for a Cloud-based business solution named Acronis Backup Cloud. Please open a new topic in the Acronis True Image 2017 Forum if you want to try to persue this further with the user community, but you would be best advised to open a Support Case directly with Acronis Support for this issue given that it's related to Cloud storage and only Acronis support can check the status of your cloud account.

Thank you, 

Mon, 04/03/2017 - 12:36
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Error code 0x01350016+0x01350016+0x00A100D4+0x0040002E+0x0004000F

I receive the above Error when trying to back up my AD Server. Out of 18 Servers this is the only one with this issue. I have tried setting the backup location to the IP Address and that results in the same error. Logon information for the folder location is corrcet since all other servers backing up to this same location have no issue. Log file can be provided to Support if needed but CANNOT be posted due to confidentiality.

Additional info: (IP, User and Server Information was Redacted)

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"$module":"service_process_vsa64_3917","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"$module":"gtob_backup_command_addon_vsa64_3917","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 212
Module: 161
LineInfo: 0x0B320396ADFE3EA3
Fields: {"$module":"disk_bundle_vsa64_3917","IsReturnCode":"1"}
Message: Failed to find archive 'XXXX-AD.XX.XXXXX.org-FFE6A3BF-CC32-4CF6-93C9-875A961930F0-54803CB9-9CAC-4B2F-A312-538A03ED30BFA'.
------------------------
Error code: 46
Module: 64
LineInfo: 0x97675718D2B52D1F
Fields: {"user":"ad\\XXXXXX","$module":"disk_bundle_vsa64_3917","path":"\\\\172.xxx.xxx.xxx\\backup\\"}
Message: Failed to open the backup location.
------------------------
Error code: 15
Module: 4
LineInfo: 0xF35F747B3B21FAA5
Fields: {"$module":"disk_bundle_vsa64_3917"}
Message: Canceled.

Tue, 04/11/2017 - 22:45