BMR of a customer server without customer login details

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Posts: 21
Comments: 33

Hi

I need to do a full restore of a customer server with the bootable media. The server is registred to the customer account in my partner account. When I boot with the ISO, I can not connect with the credentials of my partner account to the cloud storage. Do I really have to ask my customer for his password to do this full restore?

Regards
Michael

Thu, 01/31/2019 - 07:03
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Comments: 55

Hi Michael!

 

It's Evgeny from Acronis Service Provider Support.

 

With the latest bootable media available on DCs updated to 7.8U2 (12420 build) you can choose to either connect with the Customer's credentials OR use the registration token for the connection.

When recovering Windows or Linux, click Tools > Register media in the backup service, and then specify the registration token that you obtained when downloading the media. If you do this, you will not need to enter credentials or a registration code to access the cloud storage.

https://www.acronis.com/en-us/support/documentation/BackupService/index…

To generate the code - connect to the console and click Add. Then scroll down.

 

-----------------------------------------------------------------

Evgeny Ryuntyu | Senior Support Engineer

Acronis Backup Cloud | #1 Cloud Service Provider Backup

 

Thu, 01/31/2019 - 07:40
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Posts: 21
Comments: 33

Hi Evgeny

But even with this new solution, I need the login details from my customer to generate the registration token. I can find this part only under "ADD" when I login with the customer login. When I login with my partner login and then go to the customer, I can't find the generate button under ADD.

I need a solution to do a bare metal restore without asking my customer for this login details.

Regards
Michael

Thu, 02/21/2019 - 15:52