Cannot delete cloud backup

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Beginner
Posts: 4
Comments: 11

Hi,

You helped me resolve the last issue and this is related to that one.  While my local backup was going through the 6 day restore, I set up a cloud backup.  It was only supposed to grab about 150GB of data but instead gobbled up 347GB.

I have tried to delete the backup and the stored data with limited success.  I deleted the cloud backup plan but not the data itself.

Acronis 10 pic shows the storage quota exceeded message and the deleting archives failed message.

Acronis 11 pic shows another view of the quota exceeded.

I basically need that data deleted.  I no longer need the cloud backup now that my local backup was restored successfully.  Is there a way for me to do that or for you to help out with it?

Thanks!

 

Glen

p.s. I just tried the manual deletion method suggested in https://kb.acronis.com/content/59015.  It tells me it deleted the archive and shows 0 bytes but still shows the 350GB/100GB error (Acronis 12).

p.p.s.  Apparently time DOES heal all wounds.  After a few hours, the issue seems to have resolved itself.  Apparently it just takes time for the portal to realize the backup data has been erased.  Everything looks like it's back to normal...  

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acronis_10.jpg 40.83 KB
acronis_11.jpg 41.23 KB
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Fri, 03/24/2017 - 21:56
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Posts: 3
Comments: 55

Hello,

 

Thanks for reaching out to our Support.

It's Evgeny from Acronis Service Provider Support.  

As far as I understand you have faced an issue with the removal of Cloud data in Acronis Backup Cloud, which caused an error related to the quota, but the issue has been resolved after the synchronization has completed.

You are absolutely right, the portal is not removing the data in real-time, the sync is performed every 4 hours and thus it is expected that you observed the behavior with the storage clean-up.

 

If you have additional questions in the future, please feel free to contact us. 

 

Warm regards,

Evgeny Ryuntyu

Senior Support Specialist – Service Provider Support team | Acronis

Office: +1 781 79 14 486

 

 

Mon, 03/27/2017 - 12:48