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Disabling user access

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Hello!

I've make mistake and disable user, now I can't login to my account https://cloud.acronis.com/login

How I can enable user again? It is one my user, I have no another users. 

I have access to this page now: https://account.acronis.com/#/products but no see any enable users settings.

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0 Users found this helpful

Hi,

please contact the support team directly, it cannot be re-enabled by yourself. You can also refer to your forum post.

Thanks!

You can contact Support even in Trial time, select Technical Issues / Questions -> I am using trial version in the support request form and choose either Chat or Email.

http://www.acronis.com/en-us/support/contact-us.html

http://www.acronis.com/ru-ru/support/contact-us.html

 

It happen again:

If you are contacting support regarding a technical issue with Acronis product, please make sure you have a valid support program

 

Please check attached file.

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Hm, ok. I will forward your request to the responsible persons, unfortunately, they won't be available until Monday.

 

>Hm, ok. I will forward your request to the responsible persons, unfortunately, they won't be available until Monday.

Thank you. No rush. But it is  little strange why the script delete my single user withouth any confirmation. I think we need confirmation box here.  Thanks again. 

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Posts: 250
Comments: 7092

Hello all,

The information box in the pre-chat form only refers to the article on how to check if the support program is valid. It does not prevent you from entering the Live Chat.

Thank you,