Have errors module 309.

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Comments: 0

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309

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Ошибка резервного копирования

Дополнительные сведения:

------------------------
Код ошибки: 22
Модуль: 309
LineInfo: 0x8D165E86FB81959B
Поля: {"$module":"mms_vsa64_11010","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"}
Сообщение: TOL: Failed to execute the command. Backup workflow
------------------------
Код ошибки: 22
Модуль: 309
LineInfo: 0x8D165E86FB81959B
Поля: {"$module":"gtob_backup_command_addon_vsa64_11010","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"}
Сообщение: TOL: Failed to execute the command. Backup workflow
------------------------
Код ошибки: 2
Модуль: 329
LineInfo: 0x8EDC81EA38FABAA4
Поля: {"TraceLevel":"1","StepType":"2","$module":"gtob_backup_command_addon_vsa64_11010"}
Сообщение: Не удалось выполнить шаг "Резервное копирование".
------------------------
Код ошибки: 22
Модуль: 309
LineInfo: 0x8D165E86FB81959B
Поля: {"$module":"mms_vsa64_11010","CommandID":"4504F8D4-2727-42AB-BB4F-A42EDBB790A0"}
Сообщение: TOL: Failed to execute the command. Tol::IsolateCommand
------------------------
Код ошибки: 22
Модуль: 309
LineInfo: 0x8D165E86FB81959B
Поля: {"$module":"service_process_vsa64_11010","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Сообщение: TOL: Failed to execute the command. Резервное копирование
------------------------
Код ошибки: 22
Модуль: 309
LineInfo: 0x8D165E86FB81959B
Поля: {"$module":"gtob_backup_command_addon_vsa64_11010","CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4"}
Сообщение: TOL: Failed to execute the command. Резервное копирование
------------------------
Код ошибки: 3
Модуль: 329
LineInfo: 0x1CD98AAE889424F9
Поля: {"$module":"disk_bundle_vsa64_11010"}
Сообщение: Сбой при резервном копировании.
------------------------
Код ошибки: 1060
Модуль: 1
LineInfo: 0xBA19E88DC5FEA1B1
Поля: {"$module":"disk_bundle_vsa64_11010"}
Сообщение: 
------------------------
Код ошибки: 25
Модуль: 4
LineInfo: 0xBA19E88DC5FEA1AF
Поля: {"$module":"disk_bundle_vsa64_11010"}
Сообщение: Неизвестная ошибка в процессе резервного копирования.
------------------------
Код ошибки: 25
Модуль: 4
LineInfo: 0x5F25C37074A54450
Поля: {"Archive3Code":"5100","Name":"ALM-DC-02.gkm-kz.local-21693BE6-78B2-489C-93F1-BBB60BAAAFD1-B085F22C-27C1-4A2F-A6EA-0BE1FAE5C6D9A.tibx","$module":"archive3_adapter_vsa64_11010"}
Сообщение: Ошибка резервного копирования.

Wed, 06/26/2019 - 04:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 250
Comments: 7092

Hi! 
Welcome to Acronis forums! The error message is too general to highlight the root cause. I'd start with checking the Windows event logs on the Agent machine for the Acronis related messages - this might be a crash.

If Windows Event logs do not show any relevant information, I'd suggest localizing the issue first 

- Try running backup to another location /  manually copy data to the same location
- If you back up a huge amount of data, try to create a smaller backup to the same location 
- Make sure that Acronis processes are up and running on the Agent machine 

Anyway, for the more in-depth investigation I'd recommend you to raise a support ticket, so that our engineers can analyze the diagnostic information from your system and help. 

Mon, 07/01/2019 - 17:12
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