Having trouble in backups

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Beginner
Posts: 1
Comments: 0

Hello Everyone,

I am tryign to backup me Virtual machines, i have installed on each an agent and on one on the VMs an ESX agent so that it can discover the reset of the VMs;

Below are the errors i get : Please note that not all the backup failed but some 

Error 1

DATE AND TIME

Feb 07, 2017, 07:19:34 PM

MODULE

307

MESSAGE

Additional info:

------------------------
Error code: 41
Module: 307
LineInfo: 0xE6792A5EE190DDE7
Fields: {"$module":"agent_protection_addon_vsa64_3917"}
Message: Failed to execute the command.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"FD79C554-B363-4DB2-97BC-1E5A94094A94","$module":"mms_vsa64_3917"}
Message: TOL: Failed to execute the command. Resolving items to back up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"FD79C554-B363-4DB2-97BC-1E5A94094A94","$module":"agent_protection_addon_vsa64_3917"}
Message: TOL: Failed to execute the command. Resolving items to back up
------------------------
Error code: 43
Module: 307
LineInfo: 0xE873A234106E3486
Fields: {"$module":"agent_protection_addon_vsa64_3917"}
Message: Failed to execute an internal command while resolving items selected for backup.
------------------------
Error code: 68
Module: 307
LineInfo: 0x071E35C26B78D644
Fields: {"$module":"agent_protection_addon_vsa64_3917"}
Message: Cannot resolve any of the following inclusion rules: '[Fixed Volumes]'.
------------------------
Error code: 67
Module: 307
LineInfo: 0x071E35C26B78D5FC
Fields: {"$module":"agent_protection_addon_vsa64_3917"}
Message: Cannot resolve inclusion rule '[Fixed Volumes]'.
------------------------
Error code: 6
Module: 377
LineInfo: 0x20E8C00E3FF3FA4F
Fields: {"$module":"agent_protection_addon_vsa64_3917"}
Message: No volumes have been found while processing the 'Fixed Volumes' template.

This is error 2 :

 

Error

DATE AND TIME

Feb 07, 2017, 06:42:01 PM

MODULE

309

MESSAGE

Additional info:

------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"service_process_vsa64_3917"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"8F01AC13-F59E-4851-9204-DE1FD77E36B4","$module":"gtob_backup_command_addon_vsa64_3917"}
Message: TOL: Failed to execute the command. Backing up
------------------------
Error code: 212
Module: 161
LineInfo: 0x0B320396ADFE3EA3
Fields: {"$module":"disk_bundle_vsa64_3917","IsReturnCode":"1"}
Message: Failed to find archive 'BYBSDC-119.byblos.local-DB6164D3-0C30-443F-BCA2-CE3D39EDD0C9-287367B8-EB65-42A6-827C-F9DFF583A4E7A'.
------------------------
Error code: 46
Module: 64
LineInfo: 0x3F26773FAB7BDAC3
Fields: {"$module":"disk_bundle_vsa64_3917","user":"byblos\\administrator","path":"file://192.168.1.147\\VM%20backup\\BYBDC-119\\"}
Message: Failed to open the backup location.
------------------------
Error code: 10
Module: 4
LineInfo: 0xF35F747B3B21F8E7
Fields: {"$module":"disk_bundle_vsa64_3917"}
Message: Error occurred while creating the file.

 

Your help is much appreciated, since i am a new Acronis user

Regards.

Wed, 02/08/2017 - 07:26
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Posts: 3
Comments: 55

My name is Evgeny, I am from Acronis Service Providers Support.

As far as I understand you have faced two issues with backups of some VMs by Acronis Backup Cloud v6.1. 

I will be glad to assist you!

Unfortunately you have not provided your backup account, so I am unable to check the errors from the console and download the system report from the affected Agent machine. Let me suggest on the errors below:

1) This error may be received when the user for Acronis Managed Machine service has changed either manually from services.msc or if the Agent has been reinstalled incorrectly. 

To confirm this we will need to collect the system report as per the instruction:

https://kb.acronis.com/content/54608 

Please create a support ticket by sending an email  to mspsupport@acronis.com so that we can investigate the issue further.

2) According to the error message, the issue is faced upon a backup operation to a network folder \\192.168.1.147\\VM backup\\BYBDC-119\\

Most frequently the issue is related to the fact that the Agent for Windows/Linux is unable to open the folder to write to it. This can be caused by many factors such as insufficient rights and permissions granted to the user which runs the Agent / incorrect credentials specified within the backup plan.

We will need to troubleshoot and localize the issue to provide you with a solution, so please submit another ticket by sending a separate email  to mspsupport@acronis.com 

If you have any questions, please feel free to contact us, we will be glad to assist.

 

With regards,

Evgeny Ryuntyu

Acronis Service Providers Support

 

Wed, 02/08/2017 - 14:25