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# on Rescue Media

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Bit of a strange issue this one.

I have a password with a # in it, but the Rescue Media does not recognise this character on a UK Windows or US Apple keyboard.

Any ideas how to bypass this without resetting the password?

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Hello Neil,

If # is the only special symbol you've used in the affected password, please try to insert it with the combination Shift + 3. If still no joy, please raise a support ticket, so that our engineers can investigate the issue. 

Thank you!