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Rescue media for full restore - so many problems

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Hello,

I don't think I've ever successfully recovered a server using the rescue media.

Problems range from not booting to not being able to start the restore in the first place.

Today I'm trying to do a test restore for a client and Operation Progress sits on connecting for 5 minutes before telling me the password is incorrect (which it isn't).

On the one occasion today that it has logged in, it took 10 minutes to bring up the disks to choose and then failed when looking for the internal server disks to restore to.

File/folder backup and restore is fine but the Rescue Media scares me as it is so unreliable. I don't want to be having these problems in a real DR situation.

There also seems to be very little documentation on what we should be doing for MBR/GPT and how to choose restore disks etc. I'd love to see a comprehensive guide with troubleshooting for this software. 

 

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Posts: 250
Comments: 7092

Hello Neil,

I'm really sorry to hear of the problems you are reporting. I'd recommend raising a support ticket by sending an email to mspsupport@acronis.com. We've a very dedicated team here to address all your concerns. Please share the ticket ID here, so that we can monitor the investigation process. 

Thank you,